What are the responsibilities and job description for the Scheduler position at GenesisCare USA?
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Scheduler
About GenesisCare:
Our purpose is to design care experiences that get the best possible life outcomes. Our goal is to deliver exceptional treatment and care in a way that enhances every aspect of a person’s cancer journey.
Joining the GenesisCare team means a commitment to seeing and doing things differently. People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner, or someone in our team. We aim to build a culture of ‘care’ that is patient focused and performance driven.
Role Summary:
- Greets patients and visitors in a prompt and pleasant manner.
- Channels all incoming calls and routes calls to appropriate departments. Responds to emergency calls in an appropriate manner.
- Relays messages for the on-call provider through the medical assistant.
- Assists other offices with overflow for appointment scheduling.
- Verifies and enters all new and updated demographic, billing information and insurance information in Intergy.
- Schedules, coordinates, cancel, and reschedule patient appointments. Relays necessary messages to staff.
- Maintains work area in a neat, safe, and orderly manner.
- Answers the phone in a pleasant and helpful manner.
- Answers questions regarding patient appointments.
- Checks email at least every 2 hours and responds according to procedure.
- Voicemails must be checked every 2 hours and responded to by end of the business day.
- Checks messages and documents in Allscripts at least every two hours and completes promptly.
- Reports any patient, physician, or employee complaints or problems to department manager immediately.
- Answers questions regarding patient appointments/referrals.
- Attends meeting as required.
- Has access to and works with protected health information daily.
- Will follow protocol for providing proper notification for absence or tardiness.
- Maintains patient confidentiality of patient information.
- Other duties as assigned.
Who you are:
- High school graduate or equivalent
- Excellent telephone, computer and typing skills.
- One plus (1 ) year experience in a medical office/clinical setting environment preferred.
- Must be able to fluently speak, write and understand English.
- Must possess excellent written and verbal communication skills.
- Ability to maintain a cheerful, positive and respectful attitude in a high-paced and stressful environment.
- Excellent organizational and interpersonal skills, as well as a strong sense of customer service.
- Ability to multi-task and maintain high attention to detail, maintaining accuracy with multiple interruptions.
- Ability to uphold organizational values, work ethically and with integrity, treat people respectfully and in a way that inspires trust.
About GenesisCare:
An integrated oncology and multispecialty network in Florida and North Carolina providing care for more than 120,000 patients annually, GenesisCare U.S. offers community-based cancer care and other services at convenient locations. The company’s purpose is to redefine the care experience by improving patient outcomes, access and care delivery. With advanced technology and innovative treatment options, skilled physicians and support staff offer comprehensive and coordinated care in radiation oncology, urology, medical oncology, hematology, diagnostics, ENT and surgical oncology. For more information, visit
https://www.genesiscareus.com
GenesisCare is an Equal Opportunity Employer that is committed to diversity and inclusion.
