What are the responsibilities and job description for the Load Planner position at Geopaq Logic?
JD Details
Key Responsibilities:
Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
Compliance: Ensure all shipment documentation follows company and regulatory requirements.
Qualifications & Requirements:
Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
Technical Skills:
Must have experience with Microsoft Outlook and Excel.
Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
Communication: Excellent verbal and written communication skills.
Attention to Detail: Strong accuracy in data entry and documentation.
Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
Multitasking: Capability to handle multiple tasks in a fast-paced environment.
Team Player: Works well with cross-functional teams and clients.
Preferred Qualifications:
Experience in freight forwarding, trucking, or 3PL logistics.
Knowledge of shipping regulations and industry best practices.
Bilingual (English & Spanish) is a plus.
Job Type: Contract
Pay: $24.40 - $27.00 per hour
Expected hours: 40 per week
Location:
- Fullerton, CA 92838 (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Fullerton, CA 92838 (Required)
Ability to Relocate:
- Fullerton, CA 92838: Relocate before starting work (Required)
Work Location: In person
Salary : $24 - $27
