Logistics Specialist

Job Title: Load Planner (CSR_ Data Entry, Tracking) @ Ontario & Fullerton, CA

Contract Period: 1 yr.

Working Location/Hours:

2099 E Orangethorpe Ave. Fullerton CA 92831/ 7am to 4pm (Onsite)

Key Responsibilities:

• Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
• Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
• Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
• Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
• Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
• Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
• Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
• Compliance: Ensure all shipment documentation follows company and regulatory requirements.

Qualifications & Requirements:

• Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
• Technical Skills:
• Must have experience with Microsoft Outlook and Excel.
• Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
• Communication: Excellent verbal and written communication skills.
• Attention to Detail: Strong accuracy in data entry and documentation.
• Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
• Multitasking: Capability to handle multiple tasks in a fast-paced environment.
• Team Player: Works well with cross-functional teams and clients.

Preferred Qualifications:

• Experience in freight forwarding, trucking, or 3PL logistics.
• Knowledge of shipping regulations and industry best practices.
• Bilingual (English & Spanish) is a plus.

Job Type: Contract

Pay: $23.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Do you have logistics software experience? Which software?

Experience:

• Microsoft Excel: 1 year (Preferred)

Ability to Commute:

• Fullerton, CA 92831 (Required)

Work Location: In person

Salary : $23 - $29