Remote Customer Care Specialist | WFH

Job Title: Customer Care Specialist (Remote)

Position Type: Full-Time

Compensation: $60,000 per annum (including salary, commission, and mileage reimbursement)

Benefits Offered: Medical Coverage, Retirement Plan (401k with company match)

Overview

We are seeking a motivated and professional Customer Care Specialist to become an integral member of our dedicated team. In this vital position, you will ensure that our customers receive exemplary service by providing comprehensive product and service information, as well as assisting in the resolution of any technical issues that may arise.

Key Responsibilities

• Address customer inquiries and resolve complaints with empathy and professionalism.
• Offer detailed insights regarding our products and services to facilitate informed customer decisions.
• Effectively troubleshoot and resolve product-related concerns.
• Maintain accurate customer records based on interactions to ensure a comprehensive database.
• Continuously update and expand your knowledge of our evolving products and services to enhance customer support.
  
  

Required Skills

• Previous experience in customer service, sales, or a related field is preferred.
• Strong ability to foster rapport and build positive relationships with clients.
• Excellent organizational skills with the capability to prioritize tasks and manage multiple responsibilities.
• A professional demeanor that reflects our commitment to exceptional customer satisfaction.
• Exceptional written and verbal communication abilities.
• Familiarity with CRM platforms is an advantage.
• Availability to travel within a designated territory, with home nights and weekends.
• Must possess a reliable vehicle, with mileage reimbursement provided.
  
  

Career Growth Opportunities

We are committed to fostering professional development and encouraging our team members to enhance their skills and advance within the organization.

Compensation And Benefits

• Comprehensive medical coverage.
• Retirement plan with company match.
  
  

If you are enthusiastic about delivering outstanding customer service and are seeking a fulfilling opportunity to advance your career, we invite you to apply. Join us in making a positive impact on our customers every day.

Employment Type: Full-Time