Remote Food Distribution Customer Operations Manager

Job Title: Customer Operations Manager - Food Distribution (Remote)

Position Overview

We are thrilled to announce an opportunity for a dedicated Customer Operations Manager to join our esteemed team based in Frisco, TX! In this critical role, you will spearhead customer-facing operations, including the management of Requests for Proposals (RFPs), pricing strategies, and financial planning. Your expertise in food distribution will play a vital role as you collaborate with customers and operational leaders to pinpoint opportunities, analyze key data, and execute impactful solutions. If you possess a strong understanding of financial facets within the food distribution sector—encompassing budgeting, pricing, and P&L management—we are eager to connect with you! This hybrid position requires you to work three days in the office and offers two days of remote flexibility, alongside occasional travel of up to 20%.

Key Responsibilities

• Customer Solutions and Collaboration: Cultivate robust relationships with customers to comprehend their specific needs and align our solutions with their strategic objectives. Partner with internal teams to develop and execute tailored solutions that foster success.
• Proposal and Pricing Management: Lead the management of RFPs, RFIs, and RFQs, ensuring our responses are both accurate and timely. Formulate pricing proposals and annual financial plans, inclusive of forecasting and cost analysis, to enhance profitability.
• Project Management: Oversee customer-related projects, ensuring adherence to timelines, budgets, and quality benchmarks. Provide consistent updates to stakeholders to maintain engagement and transparency.
• Strategic Planning and Engagement: Collaborate with clients to formulate long-term strategies, identify growth avenues, and reinforce engagement through strategic discussions and constructive feedback.
• Leadership and Cross-Functional Collaboration: Champion initiatives aimed at enriching the customer experience and streamlining operational efficiency. Engage closely with sales, finance, and operations teams to fulfill collective objectives.
• Customer Retention and Satisfaction: Monitor customer satisfaction metrics, address escalated concerns, and nurture enduring relationships that bolster loyalty and trust.
  
  

Required Skills

• At least 5 years of experience in food or beverage logistics/distribution, emphasizing pricing, financial management, and data analytics.
• Demonstrated expertise in food distribution operations, coupled with solid financial acumen and budget/P&L oversight.
• Proven capability to interpret data and make strategic decisions rooted in operational and financial insights.
• Strong analytical, problem-solving, and leadership competencies.
• Results-oriented, customer-centric, and adaptable within dynamic environments.
• Exceptional communication abilities with a readiness to travel up to 20%.
  
  

Career Growth Opportunities

Joining our team opens avenues for professional advancement within a rapidly evolving industry. You will be positioned to enhance your skills and expand your network while contributing to significant operational objectives.

Company Culture And Values

We pride ourselves on fostering a collaborative work environment that encourages innovation, inclusivity, and mutual respect. Our commitment to our employees ensures a supportive atmosphere where everyone can thrive and succeed together.

Networking And Professional Opportunities

Being part of our organization provides valuable networking opportunities with industry leaders, enabling you to build meaningful connections and collaborate on transformative projects.

If you are prepared to embrace a fulfilling challenge and make a profound impact in the logistics and distribution arena, we invite you to apply! Join us in delivering unparalleled service and innovative solutions to our esteemed customers.

Employment Type: Full-Time