What are the responsibilities and job description for the Onsite Ops Support Specialist position at GetixHealth?
Position responsibilities:
- Act as a liaison between the client (Dignity Health/Optum360) and GetixHealth operations.
- Answer inquires on accounts assigned to GetixHealth via emails, calls, and patient walk-ins. Customer service background is a must.
- Setting up payment plan requests, placing holds on accounts, canceling accounts, and other general account questions.
- Answer account inquires or updating accounts in the client's host system for GetixHealth Customer Service.
- Complete credit card reporting from patient payments collected on accounts.
- Review status of financial assistance applications
- Complete patient credit card refunds processing
- Review correspondence review for accounts assigned
- Review missing payments or correct posting
- Perform insurance follow up to ensure self-pay balance is correct
- Pay range is 18 to 22 an hour.
- Bonus eligibility
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Benefits and Incentives
· Comprehensive Health Coverage:
o Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
· Life and Disability Insurance:
o Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
· 401(k) Retirement Savings Plan:
o Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
· Paid Time Off (PTO):
o Accrue Paid Time Off starting on your first day of employment.
· Flexibility in Benefits:
o The company reserves the right to amend, modify, or terminate any benefits programs as needed.
GetixHealth is an equal employment opportunity employer.
