What are the responsibilities and job description for the Onsite Ops Support Specialist position at Patient Accounting Service Center, LLC?
Position responsibilities:
- Act as a liaison between the client (Dignity Health/Optum360) and GetixHealth operations.
- Answer inquires on accounts assigned to GetixHealth via emails, calls, and patient walk-ins. Customer service background is a must.
- Setting up payment plan requests, placing holds on accounts, canceling accounts, and other general account questions.
- Answer account inquires or updating accounts in the client's host system for GetixHealth Customer Service.
- Complete credit card reporting from patient payments collected on accounts.
- Review status of financial assistance applications
- Complete patient credit card refunds processing
- Review correspondence review for accounts assigned
- Review missing payments or correct posting
- Perform insurance follow up to ensure self pay balance is correct.
GetixHealth is an equal employment opportunity employer.
Experience
Required- Insurance Follow Up
- Health care billing
Education
Required- High School or better
Behaviors
Required- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Thought Provoking: Capable of making others think deeply on a subject
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Self-Starter: Inspired to perform without outside help
