What are the responsibilities and job description for the Accounts Manager and Customer Service Representative position at Ghanem Forwarding LLC?
Benefits:
- 401(k) matching
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Competitive salary
*Please EMAIL RESUME for consideration. We will schedule a video call then in-person meeting for 2nd round.
Job Title: Experienced Customer Service Representative – Freight Forwarding (RORO & Container Shipping)
Location: In Office (Not Remote)
Type: Full-Time | Long-Term Opportunity
About Us:
We are a growing freight forwarding company specializing in RORO and container shipping logistics. As we expand, we’re seeking a seasoned, outgoing, and professional Customer Service Representative to join our team for the long haul.
We are a growing freight forwarding company specializing in RORO and container shipping logistics. As we expand, we’re seeking a seasoned, outgoing, and professional Customer Service Representative to join our team for the long haul.
Role Overview:
This is not an entry-level position. You’ll be the voice of our company—handling inbound calls from customers regarding new bookings, shipment updates, schedules, and occasional complaints. While we have a dedicated team for phone routing and data entry, we need someone who can confidently manage conversations, build rapport with clients, and learn our internal systems and procedures.
This is not an entry-level position. You’ll be the voice of our company—handling inbound calls from customers regarding new bookings, shipment updates, schedules, and occasional complaints. While we have a dedicated team for phone routing and data entry, we need someone who can confidently manage conversations, build rapport with clients, and learn our internal systems and procedures.
Key Responsibilities:
-Handle high volumes of inbound customer calls with professionalism and clarity
-Provide accurate information on bookings, schedules, and shipment updates
-Address and resolve customer concerns with a friendly, solution-oriented approach
-Learn and support basic data entry tasks as needed
-Build strong relationships with clients to support long-term business growth
-Handle high volumes of inbound customer calls with professionalism and clarity
-Provide accurate information on bookings, schedules, and shipment updates
-Address and resolve customer concerns with a friendly, solution-oriented approach
-Learn and support basic data entry tasks as needed
-Build strong relationships with clients to support long-term business growth
Qualifications:
- 2 years of experience in a customer service or call center role (preferably in logistics or shipping)
- Excellent verbal communication and interpersonal skills
- Ability to learn and adapt to logistics systems and procedures
- Friendly, proactive, and dependable personality
- Strong organizational and multitasking abilities
Why Join Us?
- Be part of a growing, supportive team
- Long-term career potential
- Opportunity to learn the logistics business from the inside out
To Apply:
Send your resume and a brief cover letter.
Send your resume and a brief cover letter.
Salary : $60,000