What are the responsibilities and job description for the Warehouse and Customer Service Manager for Freight Forwarding position at Ghanem Forwarding LLC?
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Opportunity for advancement
About Us:
We are a growing freight forwarding and NVOCC company specializing in vehicle export. Our warehouse handles receiving vehicles, loading them into containers, and coordinating shipments worldwide. We value efficiency, professionalism, and customer satisfaction.
Position Overview:
We are seeking a hands-on Warehouse Manager who can lead operations, manage staff, and interact directly with customers. This is not a basic warehouse role—we need someone smart, organized, and computer-savvy who can handle both physical and administrative tasks.
Key Responsibilities:
- Oversee daily warehouse operations, including vehicle receiving and container loading.
- Operate and supervise forklift activities.
- Manage and train warehouse staff for efficiency and safety.
- Communicate with customers about pricing, rates, and service details.
- Perform mid-level computer tasks: data entry, inventory tracking, and documentation.
- Ensure compliance with export regulations and company standards.
Requirements:
- Full-time, on-site only (no remote or hybrid exceptions).
- Proven experience in warehouse management or freight forwarding/NVOCC industry preferred.
- Strong computer proficiency (beyond basic typing—Excel, inventory systems, documentation).
- Excellent customer service and communication skills.
- Ability to work in a hands-on environment and operate forklifts.
- Strong organizational and problem-solving skills.
Disqualifiers:
- Looking for remote work or part-time roles.
- Limited computer skills (basic typing only).
- No experience managing staff or interacting with customers.
Why Join Us?
- Small, dynamic team with growth opportunities.
- Competitive pay and benefits.
- A role that combines leadership, technical skills, and customer interaction.
Salary : $27