Director of Retail Operations

Job Description

Job Description

The Director of Operations oversees all operational aspects, and provides leadership and strategic vision to the Company. The Director of Operations must understand and embody the Gillman way of treating our team members as our number one priority.

Essential Functions :

• Work closely with the President and leadership to develop and implement strategies that align with the company’s goals and objectives and deliver measurable and sustained growth.
• Work directly with the President to analyze business needs to determine opportunities for acquisitions or new builds.
• Oversee all aspects of construction and integration for new locations.
• Provide forecasts and annual plans for 3-year projections.
• Create and implement methods to improve quality, efficiency and productivity, reduce costs, increase profits, or improve control measures.
• Design metrics and key performance indicators to monitor progress and keep management informed of status, challenges, and opportunities for improvement.
• Establish strong relationships with Do-It-Best leadership and management teams to ensure collaboration and communication.
• Provide leadership, mentoring, and coaching at all levels of company operations.
• Negotiate contracts and agreements with vendors to optimize profitability.
• Hire, dismiss, promote, demote, or discipline people reporting to this position, as well as documenting coaching and management discussions.
• Perform reviews of direct reports, and collaborate with Operations Managers on annual team member reviews and salary increases.
• Design and administer bonus and incentive programs.
• Trouble shoot as needed with customer satisfaction issues. Work with General Managers, customers, and vendors to solve problems.
• Uphold safety standards.
• Follow all company policies and procedures.
• Other duties as assigned.
Work Competencies :
• Leadership
• Business Acumen
• Presentation Skills
• Financial Management, and P&L understanding
• Strategic Thinking
• Customer / Client Focus
• Communication Proficiency
• Decision Making
• Performance Management

Work Environment :

This job operates in a professional office environment, as well as in the field at retail locations.

Position Type / Expected Hours of Work :

This is a full-time executive position. Standard days and hours are Monday through Friday from 7AM to 5PM. Additional hours will be required based on operational needs.

Travel :

This position will require travel to all store locations, as well as visits to customers, vendors, and trade shows. Periodic overnight travel will be required.

Required Education and Experience :

Benefits Provided :

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state, and local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Salary : $25,000