Apple Engineer - Sr

Apple Engineer - Sr

The Apple Engineer – Sr provides Apple device and infrastructure critical skills to operate, manage, troubleshoot, and resolve complex issues and maintain Apple laptops, mobile devices, and secure macOS operating system on classified and unclassified networks. A thorough understanding of macOS, Jamf Pro, Active Directory, STIGs, Shell/Bash, TCP/IP, and Apple Business Manager is essential. The Apple engineer - Sr will also be expected to provide documentation and knowledge transfer of the Apple Enterprise solutions to all Client Services stakeholders. This position may also support some system and server administration and desktop services as part of a larger team.

Education and Experience:

· Bachelor’s degree in a technical discipline such as Computer Science or 5 years of related experience

· Casper, JSS or Jamf certification or other related certifications strongly encouraged

· 5 years Jamf experience

· Security CE (or appropriate DoDM 8570 Baseline Certification)

Responsibilities:

· Designing and implementing Apple Enterprise solutions, topologies, and services to ensure efficiency, security, and reliability of current macOS operations

· Leading teams to support effective customer service

· Analyzing Apple systems topologies and making recommendations on best practices to maximize uptime and increase operational efficiency

· Configuring and implementing system diagnostic and maintenance tools using customized Shell/Bash scripting and policy implementation via Jamf Pro management console

· Remotely administers the configuration and maintenance of operating systems, software, and end-user applications

· Planning and arranging scheduled upgrades

· Strong experience with implementing government configuration baselines and DoD STIGs

· Strong experience with vulnerability mitigation and patching

· Perform analysis of new hardware, operating systems, and software to mitigate vulnerabilities with existing policies and processes prior to implementation

· Review processes to determine suitability for system updates

· Leading and training more junior engineers

· Acts as liaison between engineers and service desk, providing point of escalation for assessing needs of customers and developing services and processes to support

Knowledge and Skills:

· Excellent verbal and written communication skills

· Ability to communicate

· Ability to organize and facilitate planning and demonstrations

· Ability to track, manage, and ensure project tasks are completed in a timely manner

· Writing effective procedural guidance

Technical Knowledge

· Familiarity with MS Intune or similar tool

· Willingness to learn MECM

· A clear understanding of TCP/IP, HTTP, HTTPS, SMTP, SNMP, DNS, DHCP and knowledge of the 802.11 wireless internet standards

· Proficient in Jamf Pro, macOS, Active Directory, MySQL

· Certifications relating to Apple Mac Technician, Jamf Technician strongly encouraged

· Remedy ITSM/ServiceNow experience a plus

Clearance/Citizenship: