What are the responsibilities and job description for the Operations Supervisor position at Global Medical Response?
Operations Supervisor
JOB SUMMARY
The Supervisor Operations is responsible for overseeing day-to-day operations which may
include staffing, scheduling, ensuring maintenance of equipment and supplies, internal
communications, budgetary considerations, outside agency interface, and community relations.
ESSENTIAL FUNCTIONS/DUTIES
• Supervise, direct, and develop field staff to provide the highest possible level of patient
care.
• Maintain quality field operations through daily contact, oversight, communication, and
evaluation.
• Act as a liaison between the company and its patients, public safety agencies, training
institutions, hospital representatives, and other applicable personnel.
• Mentor employees, conduct performance evaluations, provide disciplinary actions to
assigned personnel, and facilitate individual and team development to drive positive
results.
• Work with other members of the Management and Supervisory team to minimize
problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of
department policies, standards, regulations, and general operating guidelines and
procedures associated with EMS delivery.
• Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate
shift bids. Cover open shifts with appropriate employee assignments or by filling in as
needed.
• Supervise the effective operation, utilization, and maintenance of medical apparatus and
equipment.
• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring
that it is reconciled timely on a daily basis.
• Thoroughly investigate incidents and complaints involving assigned units or personnel
and resolve in the best manner possible.
• Prepare reports and manage projects as assigned by the Operations Manager.
• Assure that all necessary payroll is properly completed and submitted in a timely manner.
• Assist with and engage in the recruitment and training of new employees.
• Maintain employee training records and track employee certifications/accreditations for
compliance.
QUALIFICATIONS
• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• High School Diploma or Equivalent (GED), with some advanced education preferred.
• EMT/Paramedic Certification.
• State Driver’s License with driving record in compliance with GMR’s Safety &
Driving policy
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.
EEO Statement
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Check out our careers site benefits page to learn more about our benefit options.
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