IT Desktop Support Technician

IT Desktop Support Technician – Onsite

Position Overview

We are seeking a motivated IT Desktop Support Technician to join our dynamic and fast-growing team. This role offers a unique opportunity to provide hands-on technical support in a cutting-edge, high-performance environment. The IT Desktop Support Technician will be responsible for troubleshooting, maintaining, and supporting all desktop hardware, software, and peripheral devices to ensure smooth and efficient operations across the organization. Document technical problems and their solutions to facilitate long term resolutions. You will work closely with end-users and IT teams to resolve issues promptly, support upgrades, and contribute to continuous improvement of IT services. Able to work in a collaborative environment and successfully navigate diverse personalities, communication styles and varying viewpoints.

On-Site: Position requires employees to be on-site full-time at the Concord, NC facility.

Key Responsibilities

• Provide first-line technical support for desktop and laptop computers, printers, peripherals, and software applications.
• Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
• Install, configure, and upgrade desktop operating systems, applications, and security software.
• Assist with the setup and deployment of new devices, including imaging, configuration, and asset tagging.
• Support end-users with password resets, access requests, and general IT inquiries.
• Maintain accurate records of support requests, resolutions, and IT inventory using ticketing systems.
• Collaborate with IT team members to escalate complex issues and participate in projects related to IT infrastructure improvements.
• Ensure compliance with company IT policies and procedures, including security protocols.
• Provide training and guidance to end-users on best practices and new technologies.
  
  

Required Qualifications And Experience

• 3-5 years of previous experience in IT desktop support.
• Strong troubleshooting and problem-solving skills with attention to detail.
• Solid understanding of Windows 10/11, Office/MS 365 apps and common business applications.
• Strong troubleshooting experience in Windows 11.
• Experience supporting virtual environments using Hyper-V or VMware.
• Knowledge of Windows Active Directory, Azure AD/Entra, Intune, and multi-factor authentication.
• Familiarity with networking fundamentals, including TCP/IP, VPN, and Wi-Fi troubleshooting.
• Excellent communication and interpersonal skills, with a customer service-oriented approach.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proactive, adaptable, and a team player with a commitment to continuous learning.
  
  

Preferred Qualifications And Experience

• Associate’s degree or relevant studies on Information Systems and Technology and Computer Science
• Certifications such as CompTIA A , Network , or Microsoft Certified Solutions Associate (MCSA).
• Experience supporting IT in manufacturing, engineering, motorsports or high-performance environments.
• Knowledge of remote support tools and IT asset management software.
  
  

Please note: this role is subject to U.S. export control restrictions. Successful candidates must either be a U.S. Person (defined by U.S. law as U.S. citizen, U.S. permanent resident, asylee, or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization.

GM Performance Power Units and all affiliated companies are Equal Opportunity employer(s). Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf