What are the responsibilities and job description for the Service Manager position at Goettl Air Conditioning and Plumbing?
As an HVAC Service Manager, you will recruit, train, and motivate a top-tier team of HVAC Technicians. Your leadership will drive the achievement of budgeted gross profit contributions and key performance indicators (KPIs), ensuring every customer interaction reflects our motto: “We do things the right way, not the easy way.”
KEY RESPONSIBILITIES
- Oversee technician performance on every job, ensuring exceptional customer experiences.
- Lead weekly sales meetings to review repair trends, channel sales, and system performance.
- Assist technicians in creating the most effective system designs for customer needs.
- Communicate marketing campaigns and promotions to the team.
- Track, analyze, and review branch sales KPIs, including gross close rates and average ticket size.
- Present repair and replacement options to customers virtually or by phone.
- Conduct bi-monthly sales reviews and ongoing coaching for technicians.
- Monitor compliance with Goettl standards and ensure accurate job data collection.
- Time manage technician schedules and provide real-time support.
- Participate in technical training sessions to enhance team skills.
Required Skills:
- Outstanding communication and public speaking abilities.
- 5 years in HVAC sales
- Strong organizational and time management skills.
- At least two years of sales experience with proven results.
- Proficiency in MS Office, email tools, and related technology.
Preferred Skills:
- Five years of sales experience or experience as a “Sales Technician” in HVAC or Plumbing.
- Two years of leadership, team training, or coaching experience.
- ServiceTitan software experience is a plus.
BENEFITS
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and advancement.
- Comprehensive benefits package, including health insurance.
- A collaborative, supportive work environment aligned with our commitment to excellence.
Physical Requirements:
The role requires both desk work and periods of standing, bending, kneeling, or walking. Must be able to lift up to 15 pounds.
Equal Opportunity Employer: Goettl is committed to providing a workplace free of discrimination and harassment.
Ready to lead and make an impact? Apply today to join our team and help us continue doing things the right way—not the easy way.
Experience
Required- LEADERSHIP OF A TEAM
- 5 year(s): HVAC SALES AND SERVICE EXPERIENCE
Education
Required- High School or better
Licenses & Certifications
Preferred- Drivers License
- EPA Universal
- EPA Type II
Behaviors
Preferred- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
Motivations
Preferred- Goal Completion: Inspired to perform well by the completion of tasks
