What are the responsibilities and job description for the Receptionist position at Goodman JFS of Broward?
Job Title: Receptionist
Department: Cupboard- Food Pantry
Reports to: Program Director
Classification: Professional, Part-Time/ Hourly Non-Exempt
Summary: The Receptionist serves as the first point of contact for clients, volunteers, donors, and community partners. This role is vital in ensuring a warm, organized, and responsive front office, supporting day-to-day operations of the food pantry with professionalism and compassion.
Responsibilities:
- Greet visitors, clients, and volunteers with a friendly and respectful attitude
- Answer incoming phone calls and direct inquiries appropriately
- Respond to email inquiries or route messages to appropriate staff
- Assist clients with check-in and intake procedures
- Maintain confidentiality and dignity of all clients and visitors
- Schedule appointments or food pick-up times when necessary
- Help maintain accurate records and update the client database
- Distribute informational materials or forms to clients and visitors
- Support administrative tasks such as data entry, filing, and photocopying
- Ensure the reception area is tidy, organized, and stocked with necessary supplies
- Maintain and order office supplies; monitor inventory
- Collaborate with staff and volunteers to support pantry operations
Qualifications:
- High school diploma or equivalent required
- Prior receptionist, front desk, or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask and remain calm under pressure
- Proficiency in Microsoft Office and basic data entry
- Sensitivity to issues of food insecurity and ability to interact respectfully with diverse populations
- Bilingual (especially Spanish or other prevalent community language) a plus
Work Environment:
- Warehouse environment with frequent interaction with clients from varied backgrounds
- May involve occasional lifting of supplies (up to 20 lbs.)
- Schedule will be Monday–Thursday, 9:00 am – 4:00 pm
Benefits & Perks:
At Goodman JFS, we’re proud to offer a comprehensive and competitive benefits package, including:
- Generous Paid Time Off (PTO)
- Paid Jewish and Federal Holidays
- Medical, Dental, and Vision Insurance
- Gap Insurance, Life Insurance, Short-Term and Long-Term Disability
- 403(b) Retirement Plan
- Special Gym Membership Discounts
- And much more!
We’re committed to supporting the health, well-being, and work-life balance of our team.
