Peer Mentor Program Manager

Experience:   Lived experience with the criminal justice system including personal experience as a formerly incarcerated individual required.

Education:  

• Bachelor’s degree and one year or experience required; OR
• Associate Degree plus three years of experience in case management, social services, or related field required; OR
• High School Diploma plus five years of experience in case management, social services, or related field required.

A combination of education and experience will be considered as follows: Associate Degree and 2 years lived experience or High school diploma and 4 years lived experience.

Supervisory experience. Knowledge and experience in funding sources and regulations governing the operation of various programs. Experience in providing vocational services, training, mentoring or working closely with individuals involved with the criminal justice system to reduce recidivism.

Computer proficiency:  Experience and knowledge of standard computer programs including word processing, spreadsheets, databases, and the Internet.   

Clearances: Must be able to obtain acceptable results from required background checks, including Act 151 Pennsylvania Child Abuse History Clearance, Pennsylvania Criminal History Check, and Department of Human Services-FBI Fingerprints.

Other:  Must have a valid driver’s license with a clean driving record and dependable transportation.  Access to dependable transportation, which can be used in the course of his/her job.  Must have an operating telephone, so that he/she may be contacted quickly by Goodwill when necessary. 

This position is a professional staff position and requires a person capable of conforming to the high standards of behavior expected of all staff. Excellent work habits, including attendance and punctuality, are required. The person must follow company policies and safety procedures as well as ensure that participants under his/her supervision follow the same.

The Peer Mentor Program Manager will be supervised by the Senior Coordinator of Reintegration/FSA reSTARt Project Manager.

The Peer Mentor Program Manager will supervise peer mentors.

1. Knowledge of current best practices in the delivery of re-entry services, and acceptance of Goodwill's Philosophy Concerning People Served.
2. Supervision of program staff, including training requirements, developing, and updating of laws, policies, and regulations governing the Peer Mentoring program.
3. Knowledge of and the ability to interpret human behavior and basic knowledge of effective behavior management techniques.
4. Completion of performance evaluations of staff supervised.
5. Responsible for meeting or exceeding performance standards set by agency and funding partners.
6. Provides required documentation and reporting to appropriate staff, agency, and funding sources for all services and activities in his/her/they/their area of responsibility.
7. Ensures area of responsibility follows all regulations and requirements.
8. Implements established policies and procedures.
9. Assist with organizing and developing training manuals, a reference library, assessment and evaluation procedures and supplies, and other needed educational materials.
10. Responsible managing an annual budget for area of responsibility and monitoring use with regard to this budget.
11. Ability to create and deliver interactive mentoring activities while ensuring all activities are in accordance with grant/contract requirements.
12. The ability to develop and maintain positive working relationships with our partners, other staff, funders, and community members.
13. Ensures that information and files are maintained in various formats in accordance with applicable laws, standards, and regulations.
14. Thorough knowledge of designated service areas, principles of reentry and mentoring, principles of customer service, and all grant requirements and regulations.
15. Ability to communicate effectively, both verbally and in writing, with staff, partners, funders, and the community served.
16. Conducts intakes and provides direct services, as needed, to individuals seeking assistance.
17. Vision and hearing corrected to within normal limits.
18. Ability to work a flexible schedule, including nights and weekends.
19. Ability to perform light or medium duty work, including occasional bending, stooping, stretching, pushing, and pulling for up to 8 hours a day.
20. Ability to carry up to 15 lbs. occasionally (material handling equipment will be used to minimize effort when practical).
21. Must follow company policies and safety procedures as well as assure that customers/clients/staff under his/her/they/their supervision follow the same.
22. Responsible for other duties as assigned or identified, for the benefit of Goodwill, Mission Services, or Peer Mentor Program.