What are the responsibilities and job description for the Customer Service Coordinator position at Goodwill Keystone Area?
Customer Service Coordinator
Department: Retail
Supervisor: Store Manager
BASIC FUNCTION
Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve.
JOB DUTIES AND RESPONSIBILITIES
Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.
Represents Goodwill in a positive manner by providing excellent customer service at all times to all customers, donors and other employees.
Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor.
Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures.
Assists with supporting the staff, enforcing and communicating Goodwill policies, manuals, handbooks, policies and procedures.
Perform opening and closing of the store as assigned by the manager.
Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Assistant Manager as needed.
Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager.
Follow and performs all duties in a safe manner and ensures that store staff adhere to all safety guidelines; which includes completion of accident reports as needed.
Ensure the store and surrounding premises are kept clean. Ensures a culture of safety so all working conditions and procedures are being performed in a safe manner and adheres to all safety guidelines to safeguard the workplace and minimize injuries/accidents.
Supports and promotes organizational programs and special events as required.
Communicates progress, concerns, and problems to Store Manager.
Perform any other assignments designated by management team.
POSITION OVERSIGHT
This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.
Donor Service Representative
Merchandise Processor
Sales Associate
Utility Associate
JOB SPECIFICATIONS
- High School Diploma or equivalent; or three years related experience.
- Supervisory experience preferred but not necessary.
- Previous retail experience preferred.
- POS and basic computer experience preferred.
- Must be able to work in an open warehouse environment being exposed to various weather and temperatures.
- Must exhibit a high level of integrity and business ethics.
- Meet qualitative and quantitative performance standards as established by the company.
- Must be able to continuously perform repetitive work at a set pace.
- Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write.
- Must have basic math skills
- Must be able to work a flexible schedule to include weekends and evenings.
