What are the responsibilities and job description for the HR Administrative Receptionist position at Goodwill North Central Texas?
Job Title: HR Administrative Receptionist
Locations: Goodwill North Central Texas --- 4200 Airport Fwy, Fort Worth, Texas
Salary: Dependent on Experience
Work Hours: 8:00 A.M. through 4:30 P.M., Monday through Friday
Benefits: Company paid basic term life, Paid Time Off, voluntary medical, dental, vision, STD, LTD and 401(k).
General Job Duties: Operate the Agency’s central phone system, answer and transfer calls, greet and receive callers/visitors, notify and direct consumer to proper staff. Keep track of callers on hold and visitors in the lobby, providing follow-up needed to ensure everyone is greeted and assisted in an orderly and timely manner. Maintain professional appearance and demeanor to make a positive impression on all visitors and employees. Maintain a high awareness that this position is one of being a front line representative of the Agency and has a high impact on the Agency’s brand and reputation. Provide general Company, event, and program information (ex: NTI Training) to visitors and/or refer them to proper staff to answer questions. Partner throughout the Company to maintain accurate contact information for ongoing services and programs. Follow Company safety procedures related to building security and visitors, emergency response, issuing of badges, and maintaining In/Out procedures and records specific to visitors, programs and program participants. Complete Daily and Monthly monitoring of available schedules across Departments to be ready to receive visitors for current and upcoming events, programs, orientations and so on. Contact departments as needed to obtain this information and any updates available. Trains all receptionist backups in the functions they are to support as information and standards change. HR related reporting and records management, including but not limited to processing, organizing, & tracking expense reports, budget reports, HR metrics, exit surveys, and HR documents such as policies and contracts. Other HR duties as assigned.
Skill/Qualifications: A minimum of 12 months’ prior experience working with the public is required, preferably in an office, receptionist, or administrative assistant position. Proficiency with MS Word, Excel, and Power Point is required. Advanced Excel skills and some college course work are preferred. Must have demonstrated communication skills, both oral and written, excellent accuracy and organization, and have basic number sense.
Physical Requirements: Must have ability to sit 100% of the time, have the mobility to reach and operate keyboard and phones, ability to visually monitor activities of a busy lobby, and have clear and concise speech on phone and in person. Work conditions are office lobby environment.
Legal Requirements: Documentation to satisfy I-9 requirements, ability to pass background check and drug screen.
Goodwill North Central Texas proudly provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations are provided for qualified individuals with disabilities.
**For a full listing of job opportunities, please visit www.goodwillnorthcentraltexas.org.**