Re-Entry Peer Mentor I

Description

Summary 

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities. 

As a Peer Mentor you will provide day-to-day support to each client. Assist and coordinate collections of the data associated with retention ensuring that Caseworthy as well as all Case Assignment Spreadsheets are up to date at all times. 

Job Responsibilities 

• Ensures smooth transition for program participants in subsidized employment to permanent employment 

• Perform retention and troubleshoot the retention process as needed 

• Develops and foster relationships between employers and program participants  

• Helping to identify options for promoting goals and solving specific problems  

• Being a good listener and sharing positive reactions and constructive criticism 

• Ensures participant stays on track with program goals and expectations  

• Provides one on one guidance in person, telephone and weekly meetings 

• Mediates conflict between program participant and onsite supervisor  

• Serves as a resource guide and role model for program participants 

• Maintains confidentiality between program participants 

• Assist with participant Outreach and In-reach 

• Performs other duties as assigned 

• Report to the Program Director all progress and participant or staff related issues 

• Submit data and activity reports when needed 

• Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing. 

Qualifications

Preferred Qualifications/Experience 

• Preferred 2 years working with the criminal justice population 

• Must possess vehicle, insurance, California Driver’s License and excellent driving record 

• Computer literacy and knowledge of MS Office required 

Equipment Used 

• Computer, telephone, copy and FAX machines 

Aptitudes/skills/temperament 

• To possess good oral and written communication skills. 

• General learning ability. The ability to “catch on” or understand instructions and their underlying principles. The ability to reason and make judgments. 

• Ability to understand meaning of words and ideas associated with them and to use them effectively; to comprehend language; to understand relationships between words; to understand the meanings of whole sentences and paragraphs; to present information or ideas clearly. 

• Being willing to accept responsibility for the direction, control or planning of an activity. 

• Being able to influence peoples’ opinions, attitudes or judgments about ideas or things. 

• Having an analytical mind. 

• Being able to deal with people beyond giving and receiving instructions. 

• Being able to perform repetitive work according to set procedures and pace. 

• Being respectful of and conform with set limits, tolerances and standards. 

• Being able to keep calm and collected in unusual or dangerous situations and to work under adverse conditions if necessary. 

Working conditions 

• The job is performed indoors in a climatically controlled setting in cooperation with co-workers. There is regular contact with the public, business and community agencies. The position requires minimal supervision. 

Emotional Effort 

• Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork. 

Physical requirements 

• Due to the variety of assignments in this position a person must have the ability to stand, bend, kneel, reach forward and overhead. Standing, sitting, carrying, pushing and pulling will also be involved.  

• Must be able to lift up to 65lbs throughout the workday.  

• Moderate emotional level effort is required, occasional high stress with short deadlines.  

• Work environment – generally inside 100% - however may include outside work on occasion.  

• Responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally either orally or in writing. 

Pay Range 

$23 - $24 hourly 

Goodwill of Silicon Valley is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law 

Salary : $23 - $24