What are the responsibilities and job description for the Receptionist position at Goodwill Omaha?
Receptionist
Department: Human Resources
Department: Human Resources
Work Location: Benson Park Plaza
Employment Status: On-Call
Pay Range: $17.00
JOB SUMMARY
The Receptionist is responsible for answering the phone, greeting the public, and handling the mail.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Answer all incoming calls and direct to proper individuals
- Greet the public and notify staff of visitors. Track visitors with sign-in/out log.
- Ensure outgoing mail has postage and is pre-sorted for post office. Keep records of postage used.
- Log Goodwill loyalty card applications.
- Order custodial and office supplies
- Coordinate room rentals at Benson Park Plaza.
- Assist with safety drills.
- Manage employee refunds from vending machine losses.
- Meet or exceed the attendance expectations for this position
- Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers and participants.
- Other duties as assigned.
INDIVIDUAL DEVELOPMENT & INTERPERSONAL SKILLS
- Personally participate in ongoing professional growth, education and development as well as supporting others in their efforts to develop.
- Must have excellent working relationships with supervisor, co-workers, and interdepartmentally
- Must have excellent phone manner and one-on-one public relations skills.
- Must have the ability to work with all levels of employees.
ORGANIZATIONAL DEVELOPMENT
- Educate customers and the community about the mission and vision of the organization.
- Demonstrate the Goodwill core values through actions and words.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- High School Diploma or GED preferred
- One (1) year phone or customer service experience required
- Some general clerical and/or secretarial experience preferred
CERTIFICATES, LICENSES, REGISTRATIONS
- None required
KNOWLEDGE, SKILLS, AND ABILITIES
- Computer literate - knowledge and/or ability to learn
- Knowledge and/or ability to learn multi-phone and voice mail system
- Ability to sit for prolonged periods of time
PHYSICAL DEMANDS
Sedentary
Lifting up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and files. Walking and standing are required only occasionally.
WORK ENVIRONMENT
Limited
General office environment infrequently exposed to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.)
Salary : $17
