What are the responsibilities and job description for the Substance Abuse Recovery Program Coordinator position at Grace Health?
Summary:
The Grace Health Substance Abuse Recovery Program Coordinator is a care team member with the responsibilities of administrative oversight of the Substance Abuse Recovery Program. This individual embraces a team-based approach and is competent to function as an integral part of the patient health care team to improve outcomes for Grace Health patients who are identified as high risk to receive behavioral health support needed. Duties will include, but not limited to oversight of all SUD/MAT behavioral health programs, including development of Substance abuse recovery program policies and procedures, ensuring regulatory guidelines and standards are met, and identifying opportunities for quality improvement. The scope of this role is broad and requires strong leadership with the ability to plan, coordinate, implement, and assess the progress of the treatment program.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Understands and promotes the mission, vision, and values of Grace Health both in the work place and the community
- Responsible for the planning, coordination, implementation, and assessment of program goals and progress
- Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions
- Excellent knowledge of social determinants of population served
- Provides supervision and mentoring to staff who provide substance abuse recovery services to assist professional growth and development.
- Establishes and leads regular Substance Abuse Recovery program staff meetings to maintain open communication and information/updates between location sites
- Confidence and comfort with the pace of primary care, strong communication skills and the ability to work with an interdisciplinary team.
- Proficient communication with leadership and supervised staff members
- Provides/coordinates training for all program team members as outlined by the organization
- Ensures the continuity of quality and integrity of patient care
- Builds a positive and productive culture in the workplace
- Facilitates problem solving and conflict resolution between staff, clinicians, departments, etc.
- Addresses emergency situations, applying interventions and promotes a safe and healthy environment
- Evaluation and resolution of patient complaints
- Establish and maintain professional rapport with patients, providers, and other team members
- Ensures all team members of the program comply with all guidelines established by CMS (Centers for Medicare and Medicaid) and other governing bodies
- Auditing of patient records to ensure compliance and documentation is complete, appropriate, and timely
- Maintains all tracking and quality reporting as outlined by the organization
- Attends all leadership meetings to report program goals and progress
- Completes all supervised Substance Abuse Recovery program staff job performance evaluations in conjunction with Behavioral Health director.
- Participates in staff recruitment, interviews, and retention.
- Develops scheduling of Substance abuse recovery peer support staff while managing time off requests, timekeeping, and timecard approval.
- Defines goals with supervised staff for quarterly scorecards with scorecard completion in conjunction with BH director.
- Works in conjunction with leadership and program staff to monitor and improve quality clinical services including utilization review, quality assurance, and clinical protocol development
- Consistently communicate and adheres to organizational and departmental policies and procedures for safety, compliance, patient satisfaction, etc.
- Assessment, Treatment, Planning, Linking, Advocacy, and Monitoring the needs for patients identified as high risk with diagnosis of substance use disorder
- Facilitate care between Medical and Behavioral Health
- Maintain accurate and timely documentation
- Assist in the detection of “at risk” patients and development of plans to prevent further psychological or physical deterioration
- Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions
- Requires travel to other clinic sites to assist with SAR services
- Other duties as assigned advocacy program.
OTHER ESSENTIAL DUTIES and RESPONSIBILITIES:
To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS:
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software.
Requirements:
- Grace Health recognizes that managing patient care is a team effort that involves clinical and non-clinical staff. All employees must embrace a team-based approach to patient care and understand that each role is important to our success.
- Team members must demonstrate excellent team communication and coordination to provide quality patient care.
- Care coordination includes communicating with community organizations, health plans, facilities, and specialists.
- Care team members understand and embrace the concept of population management and proactively address the needs of patients and families served by this practice.
- Team members must demonstrate skill and knowledge related to effective communication with vulnerable patient populations.
- Team members must participate in Continuous Quality Improvement activities within the organization to ensure patients receive high quality care.
- All team members will be involved in the process of improving quality incomes.
- Team members will participate in the review and evaluation processes of practice performance and help to identify opportunities for improvement.
- Team members will participate in Grace Health's advocacy program.
- Communication: Conveys information accurately and efficiently. Written communication is direct, concise, and easy to understand.
- Decision-making: Gathers necessary information to make good and timely decisions. Uses sound judgment and instincts.
- Direction: Receives and follows direction thoroughly and efficient.
- Planning/Priority setting: Organizes tasks and objectives in order of importance, timing, and predicted results. Works within measureable goals and outcomes.
- Problem solving: Can identify issues or concerns quickly. Works systematically to solve problems. Develops reasonable and timely resolutions.
- Initiative: Self-starter. Takes prompt action to accomplish objectives. Seeks to resolve problems without being asked.
- Provide group, individual, or family therapy to clients as assigned.
- Follows policies and procedures of the office, including administrative, clinical, quality assurance, and personnel.
- Maintain good attendance (daily, meetings, and other assignment tasks).
- Maintain timely documentation of all work assignments.
- Maintain patient confidentiality following all company and HIPAA regulations.
- Routinely keep supervisor informed about attendance and job assignments.
- Flexible in being able to multitask.
- Work effectively and at an efficient pace.
- Work cooperatively with providers, administration, and peers.
To perform this job successfully, an individual must be able to assist in advancing Grace Health’s mission and to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SKILLS:
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software.
Requirements:
- Excellent working knowledge of behavioral medicine and evidence-based treatments for medical and mental health conditions.
- Ability to work through brief patient contacts as well as to make quick and accurate clinical assessments of mental and behavioral conditions.
- Should be comfortable with the pace of primary care, working with an interdisciplinary team, and have strong communication skills.
- Graduate from an accredited college or university with a minimum of a master’s degree in Counseling or Social Work.
- Advanced knowledge of Opioid Use Disorder/Alcohol Abuse and Medicated Assisted Treatment options.
- Knowledge of the methods and techniques of treatment for Substance Use Disorder.
- Continuing Education as applicable.
Grace Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.