What are the responsibilities and job description for the Customer Service Representative position at GRAFF?
GRAFF, a division of Meridian International Group, is a Milwaukee, Wisconsin area based global manufacturer and distributor of high-end, luxury kitchen and bath faucets, fixtures, and accessory products.
We are currently seeking a talented Customer Service Representative to join our growing team and provide a high level of professional customer service.
The successful candidate will have a minimum of 3 years of professional customer service experience in a manufacturing or distribution operation. This position entails order entry in our ERP system as well as answering incoming calls for customer inquiries, from order status, product information to order placement. The Customer Service Representative will be adept at multi-tasking in a fast-paced environment with exceptional communication skills.
Key Duties and Job Responsibilities:
- Provide superior customer service to both internal and external customers via phone and email.
- Answer high phone call volume to respond to customer requests and provide resolution to customer concerns.
- Prepare, review, process and accurately enter a high volume of sales orders.
- Support field sales staff including Regional Managers and Manufacturer’s Sales Reps.
- Administrative support activities, as needed, including issuing product returns and credits and special projects.
- Provide applicable basic technical support regarding product and application questions.
- Performs other related duties as assigned.
Knowledge, Skills, and Abilities:
- A strong customer focus and approach with outstanding customer service skills.
- The ability to multi-task and time management skills in a fast-paced environment.
- Detail orientation and accuracy in the administration of customer accounts and data.
- Proficient technology and computer skills including Microsoft Office, particularly Excel and Outlook, and CRM or ERP software systems for order entry.
- Interpersonal skills to relate to customers and address their concerns diplomatically.
- Exceptional follow-up and organizational practices to best serve customers’ needs.
Education and Work Experienced Desired:
- Bachelor’s degree or equivalent related combination of professional experience and education/training desired.
- Three years of professional customer service experience in a manufacturing or distribution setting is required
GRAFF offers a comprehensive employee benefits package available including medical, dental, and vision insurance, both company paid and voluntary supplemental life insurance, short and long-term disability insurance, PTO (Paid Time Off), and a 401k plan with a company match.
If this opportunity sounds like a career fit for you, we would love to hear from you. Please send your resume and starting salary requirements for immediate consideration for the Customer Service Representative role.
Please visit our websites for additional information regarding our growing organization and team: www.graff-designs.com and www.meridiangrp.com.
