What are the responsibilities and job description for the Pool Bar Server position at Grand Geneva Resort & Spa?
Description
If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.
We are in search of a Pool Bar Server to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.
Our Team is looking for People Pleasing individuals who want to do the following:
* Turn our guest's ordinary day into an extraordinary day
* Love where they work
* Be appreciated for what they bring to a team
* Learn and grow with a company who truly values it's people
What's in it for you?
- Flexible Scheduling
- Free meals every shift made by our talented culinary team
- Paid time off
- Golf, Ski, Restaurant & Spa discounts
- Hotel room discounts as low as $49 per night
- WELL Spa Gym membership for $16 per paycheck
- Advancement opportunities across the property and US
- Friendly work atmosphere
- Holiday, jury duty, & bereavement pay
- Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
- Recognition programs (aka get paid to celebrate)
About the role
Execution of food service and all of the components involved at the highest level in the Pool Bar.
What will you be doing?
- Fully understands the menu and wine list. From the standpoint of ingredients and preparation of the dishes to the delivery and service expected to accompany the dish.
- Delivers all required Service Accents to the guest (e.g., SSA presentation, bread presentation, wine service, dessert presentation).
- Responsible for the complete service of the table.
- Maintains a constant flow of soiled dishes to the kitchen and clean supplies to the dining room.
- Meticulously cleans and resets dining room tables and booths during and after meal.
- Has the ability to use the POS efficiently. Micros System
- Must be proficient in multi tasking and managing designated stations.
- Must comply with opening and closing as well as running side work necessities.
- Direct and consistent communication with the culinary and management team.
- Processes guest's checks and submits closing paperwork in a timely manner.
- Listens to and resolves customer complaints regarding service, product and personnel.
- Must effectively delegate service responsibilities to the assisting staff. Eg. Bussers
- Perform other duties as assigned.
What do you bring to the role?
- Someone who is passionate about people and travel
- Willing to work weekends
- LOVES meeting new people and interacting with guests
- Has reliable transportation to and from work
- Past experience in hotels and customer service a plus
- Enjoys proactively using their creativity to personalize the guest experience
WARNING: must be prepared to be a part of guest memories for years to come!
Grand Geneva is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Salary : $16 - $49
