What are the responsibilities and job description for the Customer Service Representative/Greeter position at Grand River Health?
*This is an "as needed" (PRN) position
BASIC FUNCTION: Under the direction of the Administrative Director of Community Relations, the Customer Service Representative/Greeter will warmly welcome and assist visitors as they enter our facilities. Their primary role is to create a positive first impression and provide a helpful and friendly atmosphere for visitors. The Representative/Greeter will complete a variety of additional customer service activities.These activities may include but are not limited to the below responsibilities.
RESPONSIBILITIES:
- Signing in visitors, directing and escorting patients to available registrars and appropriate areas
- Providing information and materials as appropriate
- Greeting all individuals to ensure positive first impressions upon entering facilities
- Assisting in developing additional services to enhance visitors’ experiences
- May oversee volunteers assigned to customer service area.
- Clerical duties include but are not limited answering calls and operating a multi-line phone system, generating and answering professional correspondence in a variety of formats and processing departmental mail.
- Customer Service Representatives complete assigned projects during moments of downtime between interactions.
- Other job related duties might be assigned or removed from this position as dictated by operational needs.
- Works under general supervision.
- Performs a variety of tasks and other duties as assigned.
QUALIFICATIONS:
- Prefer at least 1 year of related professional experience.
- Professional experience in a healthcare setting in a similar role preferred.
SALARY INFORMATION:
- $15.50 - $17.60 Dependent on Experience
- 10% differential will be applied on top of base rate of pay
APPLICATION WINDOW: Minimum of three days, and until it is filled
BENEFITS:
We offer a wide range of best in class benefits. Compensation also includes a 10% PRN differential and may include shift differentials. In addition, Grand River Hospital District offers benefits including employee assistant programs and paid sick time.
Clinical Excellence. Patient & Community Satisfaction. Financial Health & Stewardship of Resources.
These are our three Keys to Excellence; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day
Grand River Health proudly serves residents of Western Colorado and beyond. We are a not-for-profit Special Tax District, formed by the citizens of Western Garfield County in 1961 to serve the area’s health care needs. Our main hospital campus is located in the picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.
Salary : $2 - $4
