What are the responsibilities and job description for the Property Administrator position at Granite Properties, Inc.?
Responsibilities:
- Answers, screens, and directs incoming calls. Assists property experience and engineering teams with tenant and customer service.
- Reviews Angus work order system throughout the day to ensure prompt response times; enters requests from tenants and others into Angus as needed.
- Assists Property Manager with property budget process including obtaining bids and related pricing.
- Maintain property information in Connect Dashboard
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Service Contract Administrator:
- Verify vendor is active in Planet Granite; if not, complete new vendor set up, including vendor activation in Planet Granite and providing appropriate billing information
- Determine what contract is needed and draft as needed. Check with Property Manager for accuracy
- Monitor and track contracts to completion
- Upload to Planet Granite
- Continuously monitor for expiring service contracts. Work with property manager to conduct bidding process.
- Conducts walkthroughs/property inspections with vendors and building engineers, as requested by Property Manager, to compile a list of maintenance items. Coordinates vendor maintenance issues. Follows up on the status of vendor jobs.
- Tracks certificates of insurance for tenants and assists corporate in obtaining vendor insurance certificates. When necessary, prepares correspondence for any insurance issues.
- Assists with tenant correspondence, including: letters, memos, newsletters, etc.
- Coordinates estimates resulting from tenant work order requests through angus proposal function
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Prepares manual tenant bill back invoices
- Completes submeter billings within three days of receipt from engineer
- Complete access card billings monthly no later than the 15th
- Complete 3rd party bill backs in conjunction with Nexus Coding within one week to ensure timely invoice payment
- Complete misc. work order billing (all billings that will not result from third party management invoice) concurrently with 3rd party bill backs
- Completes data entry for utility tracking and other benchmarking tools.
- Assist with coordination of customer move in / out procedures
- Assist in scheduling building training/conference facilities.
- Assists in coordinating building functions in conjunction with property team. Assists with property team with other tenant-related functions.
- Maintains property files
- Other duties may be assigned.
Qualifications/Requirements:
High school diploma or general education degree (GED) required, four year degree preferred; and a minimum of two to four years of related experience and/or training preferred. Proficient in Microsoft Office, Outlook and JD Edwards. Excellent customer service skills.