What are the responsibilities and job description for the Care Transition Liaison position at Granite VNA, Inc.?
Description
Current Opening: Monday - Friday 8 a.m. - 5 p.m. The individual in this role will primarily work at Concord Hospital - Concord Location.
Reporting to the Director of Business Development, the Care Transition Liaison works collaboratively with assigned referral sources to facilitate a smooth transition to wherever they call home with Granite VNA services. The Care Transition Liaison will be an ambassador for all Granite VNA services by providing education, in-services, and will provide guidance on how patients can access their home care and hospice benefit. This versatile position will cultivate relationships with a variety of professionals, peers, patients, and caregivers.
Essential Functions
- Works with Director of Clinical Admissions to develop a business plan that is focused on maintaining strong relationships and promoting growth opportunities for lower performing accounts.
- Achieves monthly referral and admission goals as established in business plan.
- Works with assigned account(s) to coordinate and collect information for patient referrals to ensure smooth transitions of care from facility to home with Granite VNA services.
- Actively collaborates with patients and families to ensure that they are aware of our services and given an opportunity to ask questions and provide input.
- Serves as an ambassador for all Granite VNA programs and services and is skilled in using value proposition to set us apart from competitors.
- Monitors level of satisfaction of current clients and referral source contacts. Works with Director of Clinical Admissions to enhance relationships as needed.
- Utilizes problem solving skills in providing solutions to challenging referrals.
- Develops and maintains a working knowledge of the Agency’s referral process.
- Works directly with the Director of Clinical Admissions for questions regarding agency capabilities, coordination of care for complex patients, and any non-medical patient needs.
- Completes appropriate documentation in a timely manner in liaison log, referral forms, and electronic medical record.
Other Job Functions
- Actively participates in team planning meetings and offers constructive input.
- Cross trains to learn coverage and support of team member accounts.
- Travel to assigned accounts is expected to be no less than 80% of time.
- Adheres to work schedule and attendance according to agency standard.
Requirements
- Bachelor’s degree in nursing, physical therapy, occupational therapy, social work, or health care related field
- Previous experience in customer service, sales, or care coordination
- Proof of completed COVID-19 vaccine
Benefits include but are not limited to:
- Health, vision and dental insurance
- Mileage reimbursement
- Contribution to 401(k) retirement plan
- Tuition reimbursement
- Comprehensive orientation program
Salary : $45,200 - $57,200
