What are the responsibilities and job description for the IT Support Specialist position at Grapevine Faith Christian School?
IT Support Specialist
Grapevine Faith Christian School exists to develop and graduate authentic Christian leaders.
Position Summary:
The IT Support Specialist supports the mission of our school by being the primary contact for all tech requests. The Specialist fills a crucial role by providing help for users and troubleshooting technology problems in a timely manner. Work is performed under limited supervision. The Specialist will report to the Director of Information Technology.
Status: Full-Time/Hourly/Non-Exempt/12-month
Responsibilities:
- Provides quality service and support for mission critical systems and all end users.
- Installs, configures, tests, maintains, monitors, upgrades and troubleshoots end-user hardware and software in order to deliver required IT support.
- Installs, supports and maintains network devices to ensure roaming and remote user connectivity.
- Provides first-level support for troubleshooting and resolving system failures.
- Troubleshoots and resolves all assigned tech support requests and escalates non-resolved issues to the Director of Information Technology.
- Assist in maintaining inventory of all technology equipment campus-wide.
- A perpetual learner who continually learns new computer applications and develops a high level of operational proficiency.
- Provides training, support and documentation to end users on new and existing equipment and software applications.
- Performs analysis and diagnosis of complex IT problems and recommends and implements corrective solutions including coordinating on-site repairs as needed.
- Installs, maintains and supports IT Equipment.
- Maintains and updates skills as required to remain proficient with respect to advances in computing technologies.
- Maintain and uphold the religious standards of Faith Christian School to include the Lifestyle Statement, Staff Covenant and Statement of Faith.
- Responsible to disciple, instruct and actively pray for the students on our campus.
- Responsible to reinforce a Biblical Worldview in every workplace interaction with both students, staff and faculty.
- Other duties as assigned that are closely related to this position.
- On call for emergency response for system issues.
Qualifications:
- Must possess and model a personal authentic relationship with Jesus Christ.
- Must have a high level of discernment and wisdom, and the ability to manage confidential information.
- Ability to work independently and to make decisions in accordance with the President and Board’s expectations, established school policies and procedures, and the school mission and core values.
- Highly self-motivated and directed with a keen attention to detail and a strong customer service focus.
- Ability to plan, set priorities, and implement work in a disciplined manner to keep multiple projects progressing to completion simultaneously with minimal direction.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize tasks in a high pressure environment.
- Strong hands-on technical knowledge of PC operating systems, Windows 10 & 11, MacOS, iOS and ChromeOS.
- Strong working knowledge of Internet uses and typical user connectivity problems.
- Familiarity with TCP/IP, DNS, DHCP, and VLANs.
- Familiarity with WiFi Systems.
- Experience working in a team oriented, collaborative environment.
- Knowledge of ticketing systems and ability to document problems/solutions.
- Proficiency in Microsoft Office and Office 365, Azure (Entra ID) and Hosted Exchange.
- Proficient in Google Workspace and Google Classroom.
- Understands advanced computing and network architecting concepts.
- CompTIA A , CompTIA Network , and CompTIA Security Certifications are preferred.
- Excellent verbal and written command of the English language.
- Excellent communication, interpersonal and relational skills.
The Director of Information Technology is willing to train the right fit for our ministry.
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