What are the responsibilities and job description for the AYA SERVER position at Graton Resort & Casino?
Position Summary
The AYA Rooftop Restaurant Server is responsible for providing attentive, knowledgeable, and
personalized service to guests, ensuring exceptional dining experience in a high-end restaurant setting. This role involves taking accurate food and beverage orders, offering menu recommendations with a focus on seasonal menu selections and wine pairings, and delivering orders promptly and correctly. The Food Server must maintain a professional, polished demeanor, anticipate guest needs, and work closely with the culinary and service teams to uphold the restaurant's standards of excellence.
Essential Functions
The AYA Rooftop Restaurant Server is responsible for providing attentive, knowledgeable, and
personalized service to guests, ensuring exceptional dining experience in a high-end restaurant setting. This role involves taking accurate food and beverage orders, offering menu recommendations with a focus on seasonal menu selections and wine pairings, and delivering orders promptly and correctly. The Food Server must maintain a professional, polished demeanor, anticipate guest needs, and work closely with the culinary and service teams to uphold the restaurant's standards of excellence.
Essential Functions
- Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
- Perform responsibilities in accordance with all Company standards, policies, and procedures.
- Maintain in-depth knowledge of all food and beverage offerings to be able to explain the menu to guests with confidence and enthusiasm.
- Follow the steps of service as outlined by the department on a consistent basis.
- Take accurate food and beverage orders, including recommendations for seasonal menu items,
- Proficient use of the POS system.
- Deliver food and beverages promptly, ensuring correct orders and presentation.
- Provide attentive, friendly, and personalized service throughout the dining experience.
- Maintain an organized and clean work area, including the dining room and service stations.
- Anticipate guest needs and address any concerns or requests in a timely manner.
- Communicate effectively with kitchen staff to ensure smooth service and accurate orders.
- Process payments accurately and handle cash or credit transactions following company procedures.
- Adhere to all health, safety, and sanitation standards.
- Assist with setting up and breaking down the dining area as assigned.
- This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.