What are the responsibilities and job description for the Starbucks Assistant Manager position at GRATON RESORT & CASINO?
Position Summary:
The Starbucks Assistant Manager assists the Manager in executing store operations and is second in command in following and enforcing all health and safety guidelines. The Starbucks Assistant Manager communicates pertinent information to Supervisors, Managers and Team Members and ensures service standards are used in all guest experiences.
Essential Functions:
1. Responsible for practicing, supporting and promoting Graton Resort & Casino's Company-wide culture and demonstrating Graton Resort & Casino's Service Standards at all times.
2. Understand and follow all policies and procedures as directed by management, suggesting and initiating necessary changes and improvements.
3. Maintain a calm demeanor during periods of high volumes or events to keep outlet operating to standards and to set a positive example for the team.
4. Anticipate guest and outlet needs by constantly evaluating environment and guests for cues.
5. Foster and promote a cooperative working climate, maximizing productivity and Team Member morale.
6. Set forth guest service standards to deliver exceptional guest service on all shifts.
7. Follow all cash management and cash register policies, and ensure proper cash management practices are followed by all Team Members on shift.
8. Provide quality retail, beverages and food products consistently for all guests by adhering to all recipe and presentation standards as set forth by Starbucks Corporate.
9. Follow health, safety and sanitation guidelines.
10. Establish and maintain par levels for products, supplies, and equipment.
11. Conduct and prepare shift huddles with the team and review all information pertinent to the day's business.
12. Respond and solve guest opportunities in a timely and efficient manner.
13. Assist with month-end inventory.
14. Coordinate staffing levels to meet business needs.
15. Train, hire and oversee job performance of all Team Members. Hold individual subordinates accountable for performance of job duties, tasks, policies and procedures.
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