Management Assistant

Join our team at University Village Apartments as a Management Assistant! This position is part-time, 20 hours per week.

Conveniently located in Minneapolis, MN off University Ave - Next to U of M

Benefits:

• Generous Vacation Time
• Sick Leave Benefits
• Paid Holidays, Yearly Floating Holidays
• Employee Assistance Program, Work/Life Balance Services to help you lead a happier and more productive life at home and at work
• All employees (including immediate family) eligible for a 20% Tuition Grant with Rasmussen University
• Career Growth Opportunities

Job Objective(s)

Working in a collaborative environment, show and lease rental units to prospective residents and assist and support the Community Manager in the marketing of the community.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of office practices, procedures, systems and equipment including, but not limited to, Microsoft applications Word, Outlook and Excel.
• Good interpersonal skills including the ability to communicate clearly and effectively.
• Sensitivity while interacting with diverse groups of people.  
• The ability to self-motivate and work independently in the pursuit of personal and team goals.
• Commitment to protect personal, property and other confidential information.
• Possess the ability to interact tactfully with residents, staff, owners, other management personnel, corporate representatives, vendors and the general public.
• Understand and adhere to organizational policies and procedures.

Responsibilities

Leasing

• At all times, utilize Fair Housing standards and practices as defined by state and federal law.
• Insure that an adequate supply of printed leasing materials and, if available, promotional give-a-ways, is/are available to be given to prospective residents. 
• Maintain up-to-date knowledge of the project’s rental criteria, unit availability, features and benefits, market rents and current leasing specials.
• Maintain current knowledge of the property’s competitor’s rental criteria, unit availability features and benefits, market rents and current leasing specials.
• Prepares all advertising and outreach materials with assistance from Community Manager.
• Respond to inquiries regarding unit availability and property information while creating excitement for, and encouraging the prospect to schedule, an appointment to visit the property.
• Maintain current prospect and leasing data on the property’s guest card and in its property management system.
• Update and maintain weekly occupancy reports and Executive Summaries. 
• Ascertain the prospective resident’s needs, wants and financial parameters with regard to housing and conduct leasing tours of units which meet those needs, wants and financial parameters.  
• Encourage prospective residents to complete the project’s rental application and submit a security deposit to “hold” a specific apartment. Communicates with applicants by completing cancel, deny letters, to be set the same day.
• Submit prospect’s application to the community’s screening company and presents results to Community Manager as required.
• Perform daily follow-up of clients, leads and files
• Prepare lease-related paperwork in an accurate and timely manner and obtain the signature of the Community Manager and the resident on the Residential Lease.
• Review with new residents all lease related documents including, but not limited to, the Residential Lease, addenda and Rules and Regulations and, with the new resident, conduct a formal move-in inspection and home orientation.  
• Ensures quality of cleanliness of all vacant units and common areas.

Marketing

• Assists in coordination of marketing activities designed to expose the property to the local community. 
• Collect competitors marketing and leasing information, specials, and occupancy/preleased information.
• Update on-line listings daily or as needed.
• Update and Coordinate Social Media networking and advertising.
• Perform all other duties as assigned.

Resident Retention

• Contact residents after work order completion for satisfaction check.
• Assist Community Manager in coordinating the annual survey, move in survey, and pre-renewal survey.
• Create and distribute monthly resident news letter
• Coordinate resident events.
• Call and Email residents randomly for satisfaction check.