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Community Transition Liaison Program (CTLP) Case Assistant, Bilingual English/Spanish

Greater Springfield Senior Services, Inc. (GSSSI)
Springfield, MA Full Time
POSTED ON 12/26/2024 CLOSED ON 1/28/2025

What are the responsibilities and job description for the Community Transition Liaison Program (CTLP) Case Assistant, Bilingual English/Spanish position at Greater Springfield Senior Services, Inc. (GSSSI)?

Newly created position in NEW Program!

Full-time, 35 hours/week

NOT Remote


Responsible for assigned clerical administrative functions for the Community Transition Liaison Program (CTLP)

  • Accurately process, maintain and archive departmental and consumer records via manual and/or computerized means in accordance with program/system requirements
  • Maintain working knowledge of all relevant State Home Care (SHC) and CTLP databases
  • Supports the Community Transition Liaison to assist consumers through discharge from Skilled Nursing Facilities (SNFs) back to the community
  • Accompanies the Liaison on Nursing Facility visits as needed
  • Gathers documentation needed to assist the consumer in applying for public benefits
  • Assists the consumer in completing and submitting housing applications
  • Produce and maintain statistical/tracking data, and other specifications as directed
  • Work both independently as well as part of a team.
  • Requires fluency in English and Spanish

Education and Experience

  • High School Diploma.
  • 1 year of related work experience and/or interest in working with nursing facility residents including older adults or persons with disabilities who are transitioning from an institutional to a community setting
  • Good computer skills including working knowledge of spreadsheets, word processing and data entry (including Windows, Word and Excel. Use table formatting in word processing and spreadsheet applications as needed
  • Must be able to operate a keyboard 80-90% of the time

Public Service Loan Forgiveness (PSLF)

If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.


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