What are the responsibilities and job description for the Technical Support Specialist position at Hallmark University?
JOB DESCRIPTION
Position title : Technical Support Specialist
Department : IT
Location : North Campus
Full / Part time : Full Time
Organizational relationships
Reports to : (title) : Director of IT Services
Supervises (title) : N / A
SUMMARY OF THE JOB :
The Technical Support Specialist provides technical assistance and training to faculty, staff and students for hardware and software issues regarding Hallmark technical resources. This position assists in the deployment of new technical systems and resources, as well as the maintenance and troubleshooting of existing IT systems. Resolving technical problems and providing essential communication with faculty, staff and student users about their technical issues is a primary focus of this position.
ESSENTIAL FUNCTIONS :
- Provide client support and technical issue resolution via E-Mail, phone and direct support.
- Configure and deploy company workstations for select application requirements.
- Provide training to clients in the use of company systems and applications.
- Obtain general understanding of OS and application operations related to company services.
- Identify and correct or advise, on operational issues in company computer systems.
- Perform light lifting 25lbs.
- Troubleshoot and find solutions for technical issues that arise.
- Assist with technical service deployments and continued maintenance.
- Assist with technical infrastructure deployment as necessary.
- Other duties as assigned.
PROFESSIONAL / PUBLIC ACTIVITIES : (OPTIONAL)
KNOWLEDGE / SKILLS / ABILITIES :
QUALIFICATIONS AND EXPERIENCE :
PREFERRED :
REQUIRED :
One year certificate from college or technical school; or three to six months related experience and / or training; or equivalent combination of education and experience.
About Hallmark University :
Hallmark University is a nonprofit university offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.
Salary : $38,000 - $50,000