Risk Management Technician

The purpose of this job is to process documentation, maintain records, and provide administrative management pertaining to claims, complaints, and legal actions involving the Hamilton County Department of Education (HCDE).

• Acts in a professional, respectful, and welcoming manner at all times.
• Creates a customer-focused climate and provides quality services and support to schools and other stakeholders.
• Administers risk and claims management system; reviews, monitors, and makes recommendations to the Risk Manager on all claims, complaints, and lawsuits pertaining to job-related injury benefits (OJI) for certified and non-certified employees, automobile liability for system and contracted bus drivers, general/public liability, tort and non-tort liability, contractual liability, property lease liability, auto liability, Errors and Omissions Insurance, third-party subrogation, property insurance, student injury complaints/claims, and surveillance, case management, and loss control activities.
• Organizes and prioritizes daily work activities, monitoring status of work in progress, confers with primary care providers, case management, third-party vendors, and with management regarding complex/problem situations.
• Processes a variety of documentation associated with department operations, within designated timeframes and per established procedures; distributes documentation or retains records as appropriate.
• Enters all claim, lawsuit, insurance, self-funding, third party provider and claimant contact information into risk management information system (RMIS); maintains database and files of claims, complaints, and lawsuits filed against Hamilton County Board of Education and Hamilton County Department of Education; maintains original files pertaining to on-the-job injuries (OJI), vehicle claims, property claims, public liability, student injury, tort, non-tort, or other claims.
• Interacts with employees, insurance providers, and the public to obtain information, maintain control of claims, resolve complaints, minimize claims and protect HCDE public image.
• Maintains contact with all employees who are absent from work due to on-the-job injuries (OJI); monitors employee OJI medical appointments and treatment; monitors return-to-work status of employees who are absent due to OJI and coordinates return to work; identifies, recommends, initiates, and monitors case management activities per protocols; identifies, recommends and assists in the implementation of loss control opportunities.
• Coordinates processing and payment of all claims to assure cost-effective resolution and prompt closure of claims.
• Obtains various forms, reports, correspondence, claims, injury reports, vehicle accident reports, police reports, complaints, lawsuits, interrogatories, legal correspondence, court documents, medical reports, medical records, laboratory reports, medical invoices/receipts, insurance forms, attendance records, policies, procedures, contracts, lease agreements, standard forms, codes, regulations, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
• Communicates with supervisor, departmental consultants, employees, other departments, school system officials, students, parents, claimants, medical providers, attorneys, court officials, insurance companies, regulatory agencies, outside agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Performs duties as assigned by direct and departmental management.
• Communicates through the proper channels to keep supervisor and other appropriate personnel informed of impending problems or events of unusual nature.
• Follows established procedures for ensuring assigned areas are safe.
• Works collaboratively with administration, principals, secretaries, staff, and other stakeholders.
• Attends work and arrives to work on time.
• Maintains confidentiality.
• Adheres to the Teacher Code of Ethics as defined by Tennessee Law.
• Prepares or completes various forms, reports, correspondence, logs, claims reports, statistical reports, presentations, or other documents.  Designs, produces, and distributes risk management analyses and reports using RMIS.
• Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, risk management, claims management, presentation, e-mail, or other programs; performs basic maintenance of computer system and office equipment, such as backing up data or replacing paper, ink, or toner; coordinates service/repair activities as needed.
• Performs general/clerical tasks, which may include answering telephone calls, sending/receiving faxes, or filing documentation.
• Performs other duties as assigned.

Knowledge/Education/Experience:

• Associate’s degree with coursework emphasis in risk management, insurance administration, or a related field preferred
• Two (2) years previous experience and/or training involving risk management, insurance administration, claims processing, legal office work, general office administration, or personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for the job.
  
  

Skills/Qualifications:

• Ability to explain procedures and policies pertaining to risk management.
• Ability to complete required paperwork/files accurately and within established deadlines.
• Maintains a comprehensive, current knowledge of applicable laws/regulations; maintains an awareness of new practices, trends regarding risk management programs/activities.
• Ability to perform addition, subtraction, multiplication, and division.  Ability to calculate decimals and percentages. 
• Ability to communicate verbally and in writing.
  
  

Compensation:
Salary is based on a combination of relevant education and experience.
Minimum Salary - Grade D
Salary Scale

Salary : $0