What are the responsibilities and job description for the Front Office Manager position at Hampton by Hilton?
Front Office Manager is responsible for:
Coordinates the daily operations of front office and reservations to ensure that the services exceed the expectations of the hotel owners/guests.
Ensures compliance with all policies, procedures and regulations.
Monitors both the productivity and qualitative work product for the Guest Service Agents.
Determines and assigns work projects and priorities in response to occupancy and future reservation needs.
Insures that all quality standards are met.
JOB RESPONSIBILITIES
The Front Office Manager’s primary responsibilities will include:
Hire staff to ensure that all areas of responsibility are properly covered and within budget.
Conduct orientation training of new associates to explain company policies.
Assign all associates their duties, and inspect work for conformance to prescribed company/franchise standards of cleanliness.
Prepare all schedules for the department and forwards same to senior management for approval.
Inventories stock to ensure adequate supplies.
Investigate complaints and takes corrective action.
Record data concerning work assignments and special projects and prepare periodic reports.
Greet and interact with the guest in a friendly and professional manner.
Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
Interact with fellow associates in a courteous and professional manner.
Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
Provides service in a highly professional manner at all times.
Complete associate safety training in compliance with franchise procedures, regulations and the Front Office Manager.
Check periodically each day on any and all special project work.
Participate with formation of department annual operating budgets.
Ensure that the hotel maintains all standards as defined by any third party affiliations (hotel franchiser) where applicable.
Enforce 100% staff compliance with uniform and grooming standards.
Report unsafe work conditions/practices and safety/security violations in accordance with Company policy.
Qualifications
REQUIRED SKILLS AND ABILITY
Demonstrated ability to work as a positive member of a leadership team, developing associates to their maximum potential and maintaining a supportive work environment.
Ability to read and interpret common scientific and technical journals, financial reports and legal documents.
Ability to respond to common inquiries or complaints from other departments, guests, regulatory agencies, or members of the business community.
Ability to effectively present in information to top management, public groups, hotel employees and outside agencies/authorities.
Can define problems, collect data, establish facts and draw valid conclusions form interpretation of extensive and varied technical instructions (in mathematical or diagram form).
The employee must regularly lift and/or move up to 25 pounds.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- On call
Experience:
- Hotel experience: 2 years (Required)
Ability to Commute:
- Petersburg, VA 23805 (Required)
Ability to Relocate:
- Petersburg, VA 23805: Relocate with an employer provided relocation package (Required)
Work Location: In person
Salary : $15 - $17