What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn and Suites?
About us
Hampton Inn and Suites Greensburg, IN is a premier destination for travelers seeking comfort, convenience, and exceptional service. Our commitment to providing a memorable experience for our guests begins with our dedicated Front Desk Staff. If you are passionate about hospitality, customer service, and enjoy working in a dynamic team environment, we invite you to join our team.
Our work environment includes:
- Modern office setting
- Company perks
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accurate and efficient processing
- Answer phone calls and respond to guest inquiries with excellent phone etiquette
- Provide information about hotel services, amenities, and local attractions
- Responsible for completing transactions such as: registering hotel guests and assigning rooms, signing up new members, and describing benefits of membership to qualified members.
- Handle guest complaints and resolve issues promptly and effectively
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and record keeping
- Resolve complaints to ensure guest satisfaction.
- Handles a cash bank.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
QUALIFICATIONS
- Previous experience in a front desk or customer service role is preferred but not required.
- Excellent phone etiquette, communication skills, interpersonal skills to interact with guests and handle inquiries effectively.
- Ability to handle stressful situations and resolve guest issues effectively.
- Computer literacy and knowledge of hotel management software is a plus.
- Must be reliable and punctual for scheduled shifts.
- Ability to work flexible hours, including evenings, weekends, and holidays
- Strong attention to detail and ability to multitask in a fast-paced environment
Job Type: Part-time
Pay: $13.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $13
