What are the responsibilities and job description for the Housekeeper position at Hampton Inn Buffalo-Amherst?
Are you looking for a rewarding and flexible career in the hospitality industry? Do you have a passion for cleanliness and customer service? Are you interested in a role where you can work independently, yet be part of a supportive team? If so, you may be a great fit for the Housekeeper position at the Hampton Inn Buffalo-Amherst.
Details of the role are included in the full job description below.
WHY WORK FOR US?
In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and offer: a competitive salary and benefits package, a supportive and fun work environment, opportunities for training and career advancement, robust employee discounts, rewards and more!
COMPANY INFORMATION
The Hampton Inn Buffalo-Amherst is strategically located between two popular destinations – the Amherst Recreation Complex and the University at Buffalo North Campus. The Amherst Recreation Complex provides indoor and outdoor sports and recreational activities year-round. Its Northtown Center is the top tourism destination in town. The hotel is also unique. It is the first one in the nation certified for Universal Design, an emerging standard for socially responsible design.
We are a supportive work environment where associates work hard to put the needs of our guests first; hiring friendly, helpful and courteous individuals who will make our guests feel comfortable and want to return again and again. By putting guests first, we've created an open, friendly place to work where honesty, mutual respect, teamwork and high standards are valued.
We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry.
If you are interested in joining our team, expedite your application process and apply directly on our career center at: Recruitment (adp.com)
We look forward to hearing from you!
*Full-time and part-time opportunities available*
Housekeeper Job Description
Department
Housekeeping
FLSA Status
Non-Exempt
Reports to:
Executive Housekeeper
Supervises:
N/A
Job Summary
The housekeeper will perform any combination of light cleaning duties to maintain overall cleanliness of assigned hotel suites, rooms, and other areas as assigned. Duties may include but are not limited to making beds, replenishing linens, cleaning rooms and halls, and vacuuming.
Essential Functions:
% Time Spent
-
Cleaning suites, rooms, and other areas as assigned so that health and safety standards within the specified timeframe, which includes:
- Making beds, dusting, vacuuming and washing windows/tracks
- Using vacuum cleaners and shampooers to clean rugs, carpets, upholstered furniture, and draperies
- Wiping down counters, coffee tables, side tables and other furniture
- Thoroughly cleaning bathrooms, showers, toilets, bathtubs, sinks, flooring, and countertops
- Remove all trash from room, empty trash cans, place in larger bag(s), and deliver to designated area
- Reporting rooms as cleaned and available
70%
-
Supply and equipment management:
- Replenish or replace supplies in rooms, such as drinking glasses, linens, writing supplies, shower curtains and other bathroom items
- Maintain maid cart for all cleaning products, supplies, and equipment (such as proper functioning of vacuum by changing the bag as needed)
- Report, turn in and log all lost and found items
25%
-
Guest services:
- Greet or acknowledge guests immediately and politely
- Respond to special requests and questions by guests, providing extra amenities in a timely manner
- Provide customer service to guests, including information about hotel services, activities and local attractions, or directing the guest to the front desk for more information
5%
Other Duties and Responsibilities:
- Returning items such as luggage carts, large bags of linen, cots, or baby cribs to the designated area
- Report and assist with maintenance deficiencies, safety hazards, accidents, or injuries
- Follow Personal Protective Equipment (PPE) requirements, and report any defective, damaged or lost PPE including equipment that does not fit properly to management
- Follow all safety procedures and be able to recognize and act in emergency situations
- Ensure uniform and personal appearance are clean and professional
- Maintain a hospitable service atmosphere at all times
Education and Experience:
- High School Degree or equivalent preferred
- 6 months of housekeeping or janitorial services preferred
Knowledge, Skills & Abilities:
- Ability to arrive to work on time when scheduled
- Ability to learn, follow and enforce standards for cleanliness with exceptional attention to detail
- Physically able to move large objects such as: carts, large bags of linen, ironing board
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
- Strong customer service orientation
- Organization and time management, ability to consistently manage workload as assigned
- Ability to read and recognize suite numbers
- Effectively communicate with guests and team members verbally or in written form
- Ability to operate in a 7-day per week, 24-hour per day business setting
Physical Demands & Work Environment:
-
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Constant standing and walking
- Constant reaching and grasping with hands and arms, stooping, kneeling, crouching, or crawling
- Constant lifting 50 pounds, and pushing/pulling 100 pounds
- Constant near and far vision required
- Frequent exposure to cleaning chemicals
- Occasional climbing of stairs
- Occasional speaking and listening required
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.