What are the responsibilities and job description for the Front Office Manager position at Hampton Inn & Suites Grand Rapids-Airport 28th St?
- Perform all check-in and check-out tasks
- Scheduling Front Desk
- Training Front Desk Staff
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Type: Full-time
Pay: $41,000.00 - $43,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 2 years (Preferred)
Ability to Relocate:
- Grand Rapids, MI 49512: Relocate before starting work (Required)
Work Location: In person
Salary : $41,000 - $43,000