What are the responsibilities and job description for the Front Office Supervisor position at Lodgco Hospitality?
The Hampton Inn & Suites - Grand Rapids Downtown is on the lookout for a Front Office Supervisor to become part of their team! In this role, you will oversee guest service operations, lead our team of Front Desk Agents, and guarantee that our guests enjoy exemplary service. If you possess hotel front office experience and are committed to providing exceptional hospitality in a leadership capacity, we encourage you to apply today!
Please Note: Some evening and weekend availability is required for this role.
JOB SUMMARY: To assist the Assistant General Manager & General Manager in the operation of the Front Desk by directing, controlling and supervising Front Desk personnel.
ESSENTIAL JOB FUNCTIONS:
- Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment
- Ensure all Front Desk employees are adhering to rate and credit policies and procedures
- Expertise in property management systems
- Knowledge of all emergency procedures and how to act on them
- Ensure any cash overage/shortage is accounted for and balanced
- Maintain a clean, organized and well supplied Front Desk area
- Ensure lobby is well maintained
- Assist in the ordering of Front Desk, Breakfast, Market, and Bar supplies
- Assist in maintaining controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis.
- Review all shift checklists and red book daily for completion and accuracy
- Review GSS/SALT/Heartbeat/GEI/Revinate weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests
- Assist in ensuring staff continues to learn the importance of excellent guest service and implement new training programs
- Participate in monthly Profit/Loss review
- Report any unusual occurrences or requests to General Manager or Assistant General Manager immediately
- Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
- Computer software skills
- Communication both verbal and written
- Flexibility with schedule and dependable
- Customer focus, time management and problem solving skills
- Strong leadership abilities
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- 1-2 years of hotel experience, preferably in a supervisory role
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Valid driver’s license and safe driving record – satisfactory criminal background screening required
BENEFITS WE OFFER
- Career development & training
- Day-1 Medical, Dental & Vision insurance options
- Paid time off
- Travel & hotel discounts
- 401(k) with company match
- Bonus potential
- And more!
SUPERVISORY RESPONSBILITY
This position oversees the front desk employees as well as, if applicable, the breakfast hosts.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
WHO WE ARE
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible.
Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio.
To learn more about our growing company, please visit www.lodgco.net