Front Desk Agent

Job Purpose:

Perform all Front Desk related duties including but not limited to checking in and checking out of all guests, taking room reservations, providing directions, taking and fulfilling guest’s requests. Perform all duties per standard operating procedures and brand standards. Be the ambassador of hospitality for the hotel.

Primary Responsibilities:

• Check-in guests to the hotel upon their arrival to the hotel.
• Provide quotes for room rates and up-sell the guest when possible.
• Check-out guests upon their departure from the hotel.
• Verify that the correct charges and/or credits are posted to the correct guest folio prior to a guest’s departure.
• Collect payment for charges on the guest folio.
• Ensure all cash and cash equivalents are accounted for in the cashier bank at the beginning and prior to the end of each work shift. Ensure bank balances to contracted amount.
• Respond to guest inquiries.
• Provide administrative, reception and general support to management and staff.
• Manage in-coming phones calls including providing general information and transferring calls to the appropriate department.
• Manage walk-in traffic to the Front Desk. Greet all guests with a smile and welcoming manner.
• Register and assign rooms to all arriving and checked in guests.
• Assist Director of Sales or Sales Manager with coordination tasks when time permits or requested.
• Resolve guest complaints within scope of authority. Otherwise, refer to the Assistant General Manager or the General Manager.
• Communicate with the Assistant General Manager on a regular basis.
• Other duties as assigned.

Other Duties and Responsibilities:

• Perform special projects and additional responsibilities as assigned. Participate in hotel task forces and committees as requested.

Job Requirements:

• High School Diploma or equivalency.
• 1 - 3 years of prior Front Desk experience in a hotel is preferred.
• Excellent customer service skills.
• Ability to arrange and coordinate guest schedules for reservations.
• Ability to lift and move 25 lbs. without restriction.
• Excellent interpersonal, administrative, telephone and other communication skills.

Horizon Hospitality, LLC is proud to be an EOE employer M/F/D/V. We maintain a harassment-free and drug-free work environment; perform pre-employment substance abuse and criminal background screening.

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Referral program
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Experience:

• Hotel Hospitality: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Hilton: 1 year (Preferred)

Work Location: One location

Salary : $13 - $0