What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn?
We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments, such as housekeeping
Qualifications:
- Previous experience in customer service, front desk service, or other related fields is a plus, but not required.
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
- Knowledge of the area is a plus
Job Types: Full-time, Part-time
Pay: $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekend availability
Application Question(s):
- Which shift are you available? 1st (7AM-3PM), 2nd (3PM-11PM) or 3rd shift (11PM-7AM)?
- Are you available to work some weekends and holidays?
Work Location: In person
Salary : $15 - $0