What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn?
Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional customer service to ensure a positive experience during their stay. This is a great opportunity to work in the hospitality industry and contribute to creating a welcoming atmosphere for our guests.
Duties:
- Greet guests with a warm and friendly welcome
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist guests with reservations, room assignments, and special accommodations
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain cash handling procedures
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with administrative tasks such as filing, data entry, and inventory management
Experience:
- Previous experience in a front desk or guest service role preferred
- Knowledge of hotel reservation systems is a plus
- Strong guest relations skills with the ability to provide exceptional customer service
- Excellent phone etiquette and familiarity with phone systems
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
If you are passionate about delivering outstanding customer service in a fast-paced hospitality environment, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.
Note: All positions must be paid, including internship positions.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- DuBois, PA 15801: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $13