What are the responsibilities and job description for the Patient Services Representative - Phone Room position at Hand to Shoulder Center of Wisconsin?
We have a new opportunity at Hand to Shoulder Center of Wisconsin for a Patient Services Representative for our Phone Room. Hand to Shoulder is a busy specialty healthcare clinic focusing on the upper extremities. We are looking for a reliable and hardworking candidate.
POSITION: Phone Room (Patient Services Team)
Answers To: Patient Services Team Leader
Supervisory Responsibility: None
START DATE: As soon as qualified candidate is chosen
EMPLOYMENT TYPE: Full-Time, 40 hours, Direct Hire
WORK HOURS: Monday through Friday 8:00 a.m. – 5:00 p.m.
REQUIRED EXPERIENCE: Medical Office experience preferred but will look at candidates with excellent customer service and have other office general office experience or training.
POSITION DESCRIPTION: Looking to add a PATIENT SERVICES REPRESENTATIVE to our team. This is a key position to help create first impression of the company. This position will primarily consist of working in the phone room answering and routing incoming calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO):
- Provide excellent customer service to patients and coworkers.
- Operates multi-line telephone to connect interoffice and house calls
- Schedule appointments
- Register patients when call-in for appointments
- Retrieve insurance information
- Other duties may be assigned
SKILLS NEEDED:
- Good customer service skills and dependability are required.
- Must be comfortable working on computer; is on computer all day;
- Medical office experience helpful, but not necessary.
- Be able to easily multi-task
- Display innovative thinking and problem-solving skills.