SUPERVISOR - CAGE

Location : Location US-CA-Mettler

Overview Responsibilities

Under the direction of the Cage Shift Manager, is responsible for the successful operation of the Casino Cage, Hi-limit Cage, Specialty Banks and General Cashiering areas during an assigned shift. The individual will be accountable for funds, verification of wins, handling customer disputes, enforcing department policies and procedures, and other duties as assigned. The individual will have strong knowledge of Title 31 and tax requirements as it pertains to the gaming operation. The individual will have a strong working knowledge of all areas of the Casino Cage.

Responsibilities

• Knowledgeable of and ensure compliance with State Gaming Regulations, Hard Rock Casino's Cage Internal Controls and all departmental procedures including Title 31 and tax requirements.
• Assist in performing staff reviews. Enforce all departmental procedures and perform corrective action as required.
• Manages the staff under their control to ensure the safe and efficient operation of the Cage.
• Ensures adequate inventories of all operational supplies.
• Handles customer disputes in a professional manner. Performs other duties as assigned including duties of those positions that report to a cage supervisor.
  
  

Qualifications

• High school diploma or GED (2 years of college preferred), and 2-3 years of related experience, one of which must be banking or Casino Cash Operations experience; or an equivalent combination of education and/or work experience.
• Must be computer literate in excel, word, and custom in-house programs.
  
  

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.
  
  

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.
  
  

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