Assistant Program Director

Provided clinical assistance and leadership as needed for a Tier II shelter, directly supervising a team of 3 case managers. Ensure the effective implementation of motivational interviewing, client engagement, and case management skills, with a focus on supporting families experiencing homelessness. Collaborate closely with the Program Director, Clinical Director (CD), and the entire Housing Team to address programmatic needs and staff development.

Essential Job Functions

Key Responsibilities:

• Oversee 71 Tier II Family Shelter as directed by the Program Director
• Manage and supervise a team of 3 Case Managers develop a team of skilled professional staff, including recruitment, training, supervision, evaluation, and staff scheduling to achieve the objectives of both HU and Agency Funders. 
• Guide case managers in the development, implementation, and achievement of program goals.
• Handle administrative, operational, programmatic issues that might affect case management staff.
• Assign cases to case managers for newly admitted families to be assessed immediately upon admission and managed throughout shelter stay.
• Ensure the timely completion of assessments case manager intake for each family to understand strengths and service needs.
• Work effectively as a part of a multi-disciplinary team to enhance client engagement and the delivery of quality service.
• Enhance the delivery and coordination of mental health and related services to families with children in shelter.
• Collaborate with the CD, the housing team, and ACS and /or prevention services agencies and participate in conferences to advocate on behalf of family as needed.
• Ensure that client case managers are providing families with appropriate referrals and linkages between mental health providers, government agencies and other related community-based services as needed.
• Serve as agency/program liaison between DHS, government agencies, community-based organizations and/or groups.
• Ensure that case managers are completing all documentation in a timely manner.
• Participate in family meetings with case managers and housing team to discuss planning efforts and progress.
• Network and establishing successful linkages with government and community-based organizations to create resources for both families and staff.
• Work in collaboration with the Program Director and the housing team to ensure that all services lead to permanent housing placement.
• Complete special projects and assignments as needed or identified by the Program Director.
• Must work one late day a week from 11 am -7 pm to accommodate both staff and families.
• Provide on-call crisis intervention support to case managers.
• Perform other duties as assigned.
• Timely report of critical/priority one incidents to DHS
• Ability to respond and troubleshoot crisis situations.
• Comply and promote compliance with all agency policies helping to strengthen and maintain an ethical organizational culture.

Client Charts / Staff Compliance

• Manages, reviews, monitors case managers maintenance of client records (paper and electronic) by conduct case audits to ensure both internal and external quality assurance standards are being met in accordance with HU and DHS standards. 
• Provides training to new staff and existing New Broadway staff. 
• Provide individual and group supervision to Case Managers which includes, coaching, guidance, support on service delivery and work performance. 
• Ensure that high risk cases are monitored closely and serviced effectively. 
• Assist the CD and Client Care Coordinators (CCC) with support and guidance on high risk and challenging cases. 
• Collects, analyzes data provided on client services to evaluate team success in service delivery. 
  
  

Education and Certification:

• Master’s Degree, over three years of experience working with homeless populations, including substance use, and chronic medical conditions with two years of experience in supervising case management staff.
• Bachelor’s degree in psychology, social work, etc. with over five years of experience working with homeless populations, including substance use, and chronic medical conditions with three years of experience in supervising case management staff.
  
  

Special Skills & Knowledge

• Experience in supervision of case managers.
• Experience in client assessment, service plan development and case management.
• Child and adolescent development.
• Parent-child relationships, family dynamics, and diagnostic classifications.
• Mental health and Emotional/Behavior health.
• Child Welfare policies and procedures.
• Government Entitlements: TANF, Social Security, Medicare etc.
• Knowledge and experience working with diverse cultures and ethnicities.
• Expertise in strengths-based, solution-focused, and family-centered practice.
• Experience facilitating groups for adults. 
• Proficiency in Spanish a plus.
• Excellent oral and written communication skills coupled with strong interpersonal skills.
• Must be proficient in CARES, MS Office, Outlook, Excel, PowerPoint, and Adobe.