Case Manager

 The Case Manager is an integral part of the team providing case management services to tenants in order to promote wellness, recovery, rehabilitation and housing stability. Responsibilities are implemented within the framework of agency policy, professional ethics, legal scope of practice and regulatory guidelines.   

Essential Job Functions

The following duties are mandatory requirements of the job:

• Collaborate with team to formulate Individual Service Plans for clients.
• Ensure completion of comprehensive intake, initial assessments of clients.
• Provide case management to clients as prescribed by the Service Plan and document client charts with an appropriate note for each encounter.
• Assist clients with completing paperwork needed for entitlements including the Veterans Administrations (VA) benefits.
• Implement range of mental health services including psycho-education, crisis intervention and referral to individual or group psychotherapy/counseling.
• Work closely with the team and clients to ensure optimal execution of Service Plan including focus on life skills and ADL.
• Participate in daily check-in meetings, weekly rounds, and case reviews; consult with team members as needed.
• Collaborate with the VA, as appropriate, as well as other providers to coordinate and oversee the overall health maintenance of clients.
• Conduct home visits and establish a work schedule in collaboration with the team to ensure clients are seen as needed.
• Escort clients to appointments pertaining to medical needs, mental health, benefits, housing, etc.
• Engage and refer clients to psychiatric and medical services, both through the VA and in the community.
• Work closely with the Clinical Director to ensure psycho social assessments are conducted and updated as needed.
• Screen clients for suicidal and homicidal risk on ongoing basis and document in client charts.
• Participate in case conferences, as needed.
• Participate in facilitating appropriate hospitalizations (medical and psychiatric), crisis interventions and referrals as needed.
• Be able to work a shift from Thursday thru Monday
• Ensure SEPS/LINC, or other subsidies are active and up to date
• Perform other related tasks as needed

Education and Certification

• Master’s Degree preferred
• At least 2-4 years of experience in direct case management, preferably with veterans, along with a working knowledge of mental illness and substance use interventions and treatments. Additional certificates or trainings a plus.

Special Skills and Knowledge

In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:

• Basic computer literacy (e.g., Microsoft Word, Outlook, etc)
• Experience working with veterans, preferably in supportive housing settings
• Willing and able to provide services outside of normal business hours
• Excellent verbal and written communication skills, good time management, strong interpersonal skills 
• A working knowledge of harm reduction principles 
• Bilingual (English/Spanish) preferred