Service Supervisor (Marine) - N C Power System

N C Power System carries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations.

We are looking for an experienced Service Supervisor to assist our Western Washington state Commercial Marine Service Department in achieving our mission of helping our customers succeed by providing premier solutions, delivered safely by engaged employees through teamwork and excellence.

Duties include:

• Managing daily operations of the marine commercial engine service group
• Providing support to a team of highly trained diesel technicians
• Planning and scheduling shop and field jobs
• Scheduling technicians according to knowledge, repair capabilities, and experience
• Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
• Preparing and managing all open work orders
• Managing all expenses (hours/parts, etc.) related to work orders
• Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
• Compiling and tracking operational data
• Recruiting and interviewing new technicians
• Coaching and counseling employees on work-related issues
• Investigating near-misses, accidents, or injuries and preparing appropriate reports
• Managing department budgets, expenses, and performance reviews for department employees

Position requirements include:

2-4 years progressive management experience in a service setting, previous Cat Dealership preferred, Caterpillar marine product knowledge, service and technical skills. Previous experience with Detroit Diesel, MTU, Volvo diesel marine engines and generators expected. Previous service work order databases such as DBS and financial programs such as Cognos is highly desired. Proficient in Excel, Word and other business software. Strong communication skills, and be able to meet ever changing priorities and deadlines. Must have & maintain valid state driver license. Occasional travel, customer site visitations, which could include marine vessels on open water as well as the ability to represent NC at customer or company functions

• 2-4 years of progressive management experience in a service setting
• Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired
• Experience with Detroit Diesel, MTU, Volvo diesel marine engines, and generators expected
• Previous experience at a Cat Dealership preferred
• Knowledge of Caterpillar marine products, service, and technical skills preferred
• Proficiency in Excel, Word, and other business software
• Strong communication skills
• Ability to meet changing priorities and deadlines
• Valid state driver’s license
• Willingness to travel occasionally, including customer site visitations, which could include marine vessels on open water
• Ability to represent N C Power System at customer or company functions

We offer a competitive benefits package that includes salary range from $112,400 to $137,400, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. To apply for this unique position, please go to our web site at www.ncpowersystems.com

Education

• High School or better

Behaviors

• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)