What are the responsibilities and job description for the Account Manager position at Harris Technology Services?
Harris Technology Services provides a variety of innovative and comprehensive IT solutions. We deliver quality services in the most efficient way, and our experts will work collaboratively with you to customize our offerings to your particular needs. With a focus on customer satisfaction, we ensure that our IT solutions are tailored to enhance the operations of diverse businesses. Our team is dedicated to delivering excellence in every project we undertake.
This is a full-time on-site Account Manager role located in West Chester, PA. The Account Manager will be responsible for managing client accounts, building and maintaining strong customer relationships, and ensuring client satisfaction. Daily tasks include meeting with clients, understanding their requirements, coordinating with internal teams to deliver customized solutions, and addressing any client concerns promptly. The Account Manager will also be tasked with identifying upselling opportunities and preparing regular reports on account status.
- Strong interpersonal and communication skills needed for client interactions and relationship management
- Experience in managing client accounts and ensuring customer satisfaction
- Capability in coordinating with internal teams to deliver tailored IT solutions
- Analytical skills for identifying upselling opportunities and preparing regular reports
- Proficiency in using CRM software and understanding of IT solutions
- Excellent organizational and multitasking abilities
- Bachelor's degree in Business, Marketing, or a related field
- Experience in the IT industry is an advantage
