Quality Assurance Supervisor

1-800-FLOWERS.COM, Inc is a leading provider of gifts designed to help customers express, connect, and celebrate. The company’s business platform features our all-star family of brands, including 1-800-Flowers.com, Harry & David, Personalization Mall, Cheryl’s Cookies, Shari’s Berries, The Popcorn Factory, and FruitBouquets.com. Through the Celebrations Passport loyalty program, which provides members with free shipping and no service charge across our portfolio of brands, 1-800-FLOWERS.com, Inc. strives to deepen the relationship with customers. The company also operates BloomNet, an international floral service provider offering a broad range of products and services designed to help professional florists grow their business profitably; Napco, a resource for floral gifts and seasonal décor; and DesignPac Gifts, a manufacturer of gift baskets and towers.

PRIMARY PURPOSE AND FUNCTION:

In accordance with the established mission, policies, and procedures of 1800Flowers and/or specific instructions from the QA Manager the QA Supervisor is responsible for ensuring the facility is in compliance with all Local, State, Federal laws with regards to a food production environment. This is one of the primary positions that are responsible for food safety and continuous improvement and quality.

Coverage

In the absence of the Quality Assurance Supervisor, all Food Safety and Quality responsibilities will fall upon the Regional Quality Assurance Manager. The Regional Quality Assurance Manager may delegate responsibilities.

Duties and Responsibilities

• Follow & enforce all Safety and Food Safety Guidelines.
• Act as SQF Practitioner.
• Act as PCQI
• Act as part of the Food Safety & Food Quality Team
• Hire, train and supervise QA staff
• Assume control of the daily operation of the SQF System.
• Assure at all times that the facility is in compliance with Federal, State, and GMP standards throughout company.
• Identify and communicate potential quality and safety risks to the Regional Quality Manager
• Notify leadership team and document all irregularities in procedures as well as establish corrective actions.
• Maintain HACCP program including all documentation of Lot numbers, Truck Inspections, Cleaning, Cooler, Temperatures, Weights, etc.
• Manage pest control services.
• Oversee product recall/traceability program and implement mock recall/trace.
• Along with Food Production and Process Improvement Manager plan for annual compliance inspections. In charge of all inspections –ODA, FDA, Kosher, SQF,etc. (learning process)
• Daily or weekly communication with leadership to include overview of the week, issues relating to standards, QA compliance and training.
• Develop close working relationship and communication with all areas to assure daily and accurate record keeping. Weekly attendance at production meeting.
• Assist in development and implementation of training program for associates for issues related to QA. Basic points include: standards, GMP overview, QA policy and regulations. Associates will be trained how to be a part of the QA team through the use of handouts, videos, lectures, organized on the job training, periodic testing and job audits.
• Process monitoring – Learn setup and correct operation of all equipment. Learn all product specifications and enforce. Monitor production process formulation, wire cut, dough ball, depositing, baking, cooling, and packaging. Stop production when process formulation is out of control and work closely with production managers.
• Meet or beat budget goals.
• Assure quality of finished products through testing, visual examination, measurements, tasting, etc. Place a hold on out of spec products and alert supervisor.
• Lead Self Inspection & Internal SQF Audit teams. Ensure 100% of inspections/audits are completed. Produce and maintain reports for all inspections/audits. Follow up and ensure all NMRs are fixed.
• Responsible for following all food safety guidelines and reporting any issues to management.

Qualifications

• BS in Food Science or 3 to 5 years of experience in Quality
• Previous food industry experience required
• Supervisory experience required
• Basic Computer knowledge of Word, Excel, and Outlook

Scheduling Requirements

• Minimum 40 hour work week; Monday-Friday or Tuesday-Saturday
• Additional hours including weekends may be required during peak seasons.

Job Specifications

• Complexity: Attention to detail and the ability to communicate effectively with all levels are critical to this position.
• WorkingConditions: Most of the time will be spent in a production environment working with production machinery and various types of production equipment. Some of the time will be spent in an office environment working with various types of office equipment.
• PhysicalDemands: While performing duties of this job, the associate is regularly required to stand for long periods of time, use hands to finger, handle control, and to talk or hear. The associate is frequently required to reach with hands and arms. The associate is frequently required to bend and twist. The associate may be required to lift up to 30 on a consistent basis and up to 50 pounds occasionally.
• Safety/*_Hazards_*: This position requires the ability to understand and follow policy and procedures of safety rules and regulations.

1-800-Flowers.com, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans

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Job Type: Full-time

Pay: From $57,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Food industry: 3 years (Required)
• Quality Assurance: 3 years (Preferred)

Work Location: In person