What are the responsibilities and job description for the Desktop Support Specialist position at Harvey Nash?
1 year of IT experience as a Help desk or Desktop Support technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills.
Perfect Attendance is required for this position
Customer services skills and temperament
No foul, abrasive or condescending language used over the phone.
No argumentative demeanor
Takes ownership, not defensive about blame.
Empathetic
Patient with upset and/or angry customers.
Good Communication Skills
Problem solver (troubleshooting skills)
Critical thinker
Trainable
Self-starting and Initiative
Able to simplify explanations so that the customer understands.
The following are examples of the competency items which we would “Like” to see in this individual as well.
Experience in customer service-oriented workplace
IT experience and knowledge in the following.
Desktop Support (Onsite and remote)
Windows 7 and 10 Operating System.
Mapping network drives
Global Protect support
General NAS knowledge
Office Suite (particularly Outlook 2013 or higher)
Application knowledge (adobe, java, etc.)
Preferred ServiceNow Ticketing System experience and knowledge base writing.
Experience in phone center and/or helpdesk work
Experience working in a lively and ever-changing environment (adaptability)
Experience working with, and as an active part of, a lively team (team player)
Multi-tasking ability
Documentation skills (clear, concise)
Experience with Active Directory (our most used tool to reset passwords)
Experience with remote support or desktop support
Salary : $21 - $22