What are the responsibilities and job description for the IT Field Technologies Support Specialist position at Harvey Nash?
US citizens, Green Card Holders, and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time
Job Title: IT Field Technologies Support Specialist
Location: Orlando, FL
Duration: Full-time
Job Description:
Provide hands-on technical support across our retail store locations. In this role, you will be the first point of contact for resolving store-level IT issues, performing hardware/software installations, and providing end-user training. The ideal candidate will be comfortable traveling between store locations daily and possess strong troubleshooting, communication, and customer service skills.
Key Responsibilities:
- Serve as the first point of contact for on-site technical support at store locations, resolving hardware, software, and network-related issues.
- Manage and process service tickets/work logs related to client issues, escalating complex problems to appropriate teams when necessary.
- Travel daily between stores to perform troubleshooting, maintenance, and installations of IT equipment.
- Install, configure, and support network devices (routers, switches, access points) and desktop systems.
- Troubleshoot and support various software applications, including SAP, Microsoft Office Suite, Up-shop scale systems, and Windows OS.
- Configure and maintain wireless peripherals such as Zebra handheld devices, network printers, and label printers.
- Deliver on-site training to store staff on hardware usage and software applications.
- Assist stores during Go-Live and opening weeks, ensuring smooth technology adoption.
- Collaborate with internal teams to gather necessary information and resolve issues effectively.
- Maintain a deep understanding of store IT systems, processes, and operational workflows.
- Provide feedback to management regarding recurring issues, service failures, or customer concerns.
- Ensure all support activities are documented accurately and in a timely manner.
- Perform additional duties as assigned.
Qualifications:
- Education: Associate's or Bachelor's degree in Information Technology or equivalent certifications.
- Experience: Prior experience in IT field support or technical customer service within a retail environment is preferred.
- Strong knowledge of network hardware, data communications troubleshooting, and cable (Cat5/Cat6) & RJ45 connectivity.
- Proficiency in Microsoft Office applications.
- Excellent troubleshooting, problem analysis, and problem-solving skills.
- Strong customer service orientation with exceptional verbal and written communication skills.
- Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
- Self-starter with the ability to work independently and take initiative.
- Flexible schedule with the ability to work extended hours as needed.
- Physical ability to lift and carry up to 30 lbs.
- Bilingual (English/Spanish) is required.
- Valid driver’s license with reliable transportation for daily travel between stores.
A reasonable, good faith estimate of the minimum and maximum for this position is $50K/year to $60K/year with benefits
Salary : $50,000 - $60,000
